The place was simply fabulous. Rooms are very comfortable with a great view. Lobby area is quite nice and staff very helpful. The in-house restaurant is excellent and the hotel location is near some other great restaurants.

Nothing.

Wonderful stay, great food and drink and relaxing spa morning.

Great treat hotel!

Modern and fresh .

Property is beautiful and clean and the staff are nice. I ate at the restaurant (jetty) and that was fantastic. Very large, comfortable bed.

No soundproofing. Got woken up throughout the night from constant doors slamming to the point I had to call reception about 3am to complain. Then in the morning, all I could hear was the constant flushing of water in the pipes. I was in room 322 so avoid that one!

Hotel is gorgeous

Breakfast is waste of money

Spa full of children. Toddlers in the jacuzzi ! Totally in relaxing . Booking.com have charged me and hotel have also charged me ! Even after me showing the hotel on the app that I had paid for my booking , and also showing them my bank account!

The staff from reception to guest service and the restaurant employees were all very accommodating and welcoming. Great location and had a great time! Thank you to the Harbour Hotel.

Having to go upstairs to room until we changed the room

As a fairly new hotel, the facilities are contemporary, bright, and clean. The room was comfortable with excellent amenities, although definitely not 355 square feet as advertised (both the room and the bathroom; maybe we were wrongly assigned a "standard" double) and not fully functional (the coffee maker was broken and bulbs were out, but they were serviced promptly once identified). They have plenty of staff.

My email communications with the hotel were unsatisfactory and their constantly-changing room rates were disturbing. Initially, I communicated directly multiple times as their room availability and rates were changing frequently several months before our desired stay; they never even responded. Within a week of choosing to book with Booking.com I noticed that the rates were reduced. Although I had chosen a "non-refundable" rate (it was 274.50 BP at booking), I communicated with the hotel requesting a credit for the difference (to be used only for services at the hotel during our stay); it has been my experience that most hotels will grant such a credit in these circumstance. After several iterations with different staff, the answer was no ("read our terms"). Both because of this guest-unfriendly answer and the content of their responses, and the prior difficulties I had encountered, I chose to escalate my concerns. Only after copying my communication history to the Harbour Hotels management team did one of the hotel's management communicate their acceptance of my request. I expressed sincere appreciation and was looking forward to our brief stay prior to celebrating a milestone anniversary aboard a cruise ship. The week before our stay the room rates were lowered again. I politely communicated again to request the difference as added credit; this time, the same Managing Director curtly responded no way. My strong advice to others considering booking for this hotel: ONLY CHOOSE THE FULLY-REFUNDABLE RATE, and follow their rates as your arrival date approaches and rebook as indicated. Also, we found the reception staff had an arrogant "edge" toward us, but that may have been because of my communications history. Finally, we found the dinner at The Jetty to be nothing like its reputation: the service was slow and the food and wine-pairing only fair. We are very experienced and frequent travelers.

location

cost of breakfast

We couldn’t fault anything, beautiful facilities and friendly and efficient staff.

Very clean and well decorated. Great facilities.

The TV in our room did not work. Prices surrounding room service and breakfast are misleading. We had reached out for more information but were misinformed. Additionally, very few vegetarian options for room service breakfast despite charge of almost £25. Unfortunately the property have not responded to these issues when I reached out.

All the fine detail was excellent

There was nothing to moan about

Great easy check in, lovely clean room with a view over the harbour, the food was lovely and the staff were polite and went above and beyond for you, would definitely stay here again.

The weather

bedrooms are very spacious and well presented

Excellent condition but for 5 stars I was expecting a soundproof walls. We were based on 4th floor and could easily hear what was happening on the 6th floor where the bar is based.

Location excellent. Friendly and helpful staff and excellent facilities.

Lovely views. Comfortable and spacious room. Polite staff and good food.

excellent welcoming staff, reception never busy.

views are amazing

Good choice of food and cooked perfectly. Plenty of additional treats like cakes, pastries juices etc

Spa not able to hold the amount of people in the hotel without the public coming in too!

it’s beautiful & very clean