Always a pleasant stay Good facilities and friendly staff

NA

We liked the quiet location, super comfy beds, big rooms, gym, sauna, breakfast, lovely staff, coffee pod machine, good showers.

Streaming services on TV would have been good.

Prior to arrival, my emailed questions to the property were responded promptly. Upon arrival, check in was a breeze. We (5 travelers) booked a one bedroom and a two bedroom and because we were travelling with elderly, I requested and was given both rooms on the same floor. Rooms are spacious, clean, and the balconies are a nice touch. Washer and dryer are tucked away in the balcony (note 2 small bags of washing powder are provided). The breakfast is very very good, slight variation each day but quality and variety surpasses. We ordered room service for lunch as it was storming one day and again, the food quality, presentation, taste were all very good. Hotel staff are very friendly and helpful. Front desk speaks and understands English better. Location is good for me. Even though this is not in or near the old quarters, I appreciated the peace and tranquility that comes with where the property is located and more importantly, I have had zero issues getting Grab to and fro (highly recommend Grab, have hotel staff confirm the address of your destination, key "Oakwood Residence Hanoi" as pick up and/or destination and it will appear). Check out was yet a breeze and I chose the property's car transfer this time vs a commercial one that I had booked online upon arrival, and the ride was more stress free, comfortable.

All good. My elderly parents are still talking about the property vs the places they visited.

Very nice, friendly and polite staff, very clean, organised with full amenities room, full and great breakfast. Great contact even before reaching the hotel.

The location is a bit far away from the city center (touristic attractions), you can't go on foot, but the taxi is very cheap so you can reach the city center with around 3 euros within 15-20mins.

Amazing property with such a kind staff! Can only recommend!

Quiet and clean. Very helpful staff.

Room facility is good,

The staff was incredibly helpful and charming