Good location but the facility is old

Friendly and helpful staff. Clean and comfortable room. Great selection of foods at breakfast. Be sure to check out the Shackleton Bar!

Excellent location. Great staff

Lovely stay, centrally located..I highly recommend this hotel.

Beautiful hotel right in the city center. Very charming with lots of history. The hotel has a lot of interesting historical information on site. We loved the bar with the paintings depicting the Shackleton Endurance expedition. The staff was very helpful. I highly recommend this hotel when staying in Punta Arenas.

Es un hermoso e interesante lugar, con una atención excepcional.

The staff were very helpful in helping us get a covid test for travel. The rooms are beautiful and the location is the best. Had a drink in the cozy bar. Overall it is a great hotel.

The staff were very helpful in helping us get a covid test for travel. The rooms are beautiful and the location is the best. Had a drink in the cozy bar. Overall it is a great hotel.

Great stay at an awesome property. Lots of history in the building. Food and drinks in the bar were great, and the staff was extremely helpful. Would love to come back.

Great stay at an awesome property. Lots of history in the building. Food and drinks in the bar were great, and the staff was extremely helpful. Would love to come back.

Absolutely beautiful and historic hotel. Patricio checked us in, with the safest Covid protocols and was very friendly, (the entire staff is!). Only wish our stay was longer than one night.

We had a suite room with a king bed. It was clean and comfortable. No issues with any of the amenities. Staff was polite and helpful. Our plane was delayed. So we didn't arrive until 2:30 a.m. and someone was up and waiting to check us in. Our room was basically quiet, there is some street noise, but not eough to keep us awake. We slept well. Breakfast was very good.

Exceptionally helpful front desk assistance from Evelyn.

Perfect old school hotel in city center

This is a very well located and convenient place to stay. The staff is extremely helpful and friendly and the breakfast is very ample. The rooms could use an update, but are clean and roomy.

Worst hotel experience ever. We arrived at the hotel at 11 pm. Protest demonstrations were in progress close to the hotel. A single middle aged female clerk was the only staff person at the hotel and she locked the glass front door after we entered the lobby. There was no one t assist with the luggage.There was no security personnel at the hotel. Within 30 minutes of our check-in a full scale riot broke out directly in front of the hotel with rocks being thrown at the hotel windows, much yelling, and banging on doors and windows. This continued for several hours. The hotel then lost power. No heat, lights or electricity in the rooms. No back up power generator. With no security at the hotel we really felt our lives were in danger. We checked out at 9 am the next morning still in the dark.

Worst hotel experience ever. We arrived at the hotel at 11 pm. Protest demonstrations were in progress close to the hotel. A single middle aged female clerk was the only staff person at the hotel and she locked the glass front door after we entered the lobby. There was no one t assist with the luggage.There was no security personnel at the hotel. Within 30 minutes of our check-in a full scale riot broke out directly in front of the hotel with rocks being thrown at the hotel windows, much yelling, and banging on doors and windows. This continued for several hours. The hotel then lost power. No heat, lights or electricity in the rooms. No back up power generator. With no security at the hotel we really felt our lives were in danger. We checked out at 9 am the next morning still in the dark.

Shabby and dilapidated. The sheets were clean but the blanket was worn and tattered. Wallpaper peeling. Room small with a small, high window resembling that of a jail cell. We left to go to a better, newer hotel nearby.

The building is beautiful & historic & centrally located. Bar staff was excellent. Our room was facing a noisy street so the manager was very kind to change our room for us. I don't know the manager's name but she was a young woman with dark brown hair. She's great. On the other hand, there was another front desk person - middle aged woman - that probably should not be in this role. She was nervous & confused & did not make us feel comfortable, especially with us being unfamiliar with the area. She provided no confidence in anything she did for us. Her actions made us feel nervous - like she didn't know what she was doing or she was very unsure of herself. This is not good for the hotel.

The building is beautiful & historic & centrally located. Bar staff was excellent. Our room was facing a noisy street so the manager was very kind to change our room for us. I dont know the managers name but she was a young woman with dark brown hair. Shes great. On the other hand, there was another front desk person - middle aged woman - that probably should not be in this role. She was nervous & confused & did not make us feel comfortable, especially with us being unfamiliar with the area. She provided no confidence in anything she did for us. Her actions made us feel nervous - like she didnt know what she was doing or she was very unsure of herself. This is not good for the hotel.

Beautiful historic building ! Very well located in the heart of Punta Arenas.

The reception was great and showed us around, room is a bit small but service is great!

The reception was great and showed us around, room is a bit small but service is great!

The biilding is a beautiful historic property. But, inside like a 3 stars hotel. Bad bed, basic bathroom, old tv..

Very nice with favorable price. Very good food, central location, near bus terminal. Person at checkin was nowhere to be found for 15min, then appears and writes down that we want a wake-up call but that never happened. Still, would recommend the place.

This is a historic hotel. The display concerning Ernest Shackleton in the bar is particularly good

Lovely old building with some great history. Room was lovely, and we'll maintained. Breakfast was excellent and we were offered freshly prepared eggs.

Like: central location Didnt like: scrambled eggs smelling of garlic. Street lighting illuminating the bedroom all night. Inflexible checkout system. Tiny cramped lift. No help with luggage. Very over priced hotel. Have stayed in genuine 5* hotels for a fraction of the cost

Beautiful building, well situated, nice people, comfortable.

very nice hotel. enjoyed the history that came along with it. in walking around PA, I cant imagine a nicer hotel in the city. a little pricey but worth it. and the staff was great. very helpful and courteous all around. breakfast was excellent. the sunroom is very relaxing.

The Hotel Jose Noqueira is a beautiful historic mansion that has been nicely transformed into a hotel. The room was attractive, albeit a bit noisy on it’s street side locale. The location right on the Plaza de Armas cannot be best, and there are ample dining options in the area. Our tour book warned of the sub par service, and it unfortunately is true. Staffed with young people in dire need of training in the hospitality industry, I couldn’t tell if they didn’t know, or just didn’t care about their jobs. I travel frequently, and err on the positive side and try to give credit, but the service is not fitting it’s location. On a positive note, the Taberna Restaurant in the hotel basement which is not affiliated with the hotel at all, was stellar, both for cuisine and cheerful wait staff.

The Hotel Jose Noqueira is a beautiful historic mansion that has been nicely transformed into a hotel. The room was attractive, albeit a bit noisy on it’s street side locale. The location right on the Plaza de Armas cannot be best, and there are ample dining options in the area. Our tour book warned of the sub par service, and it unfortunately is true. Staffed with young people in dire need of training in the hospitality industry, I couldn’t tell if they didn’t know, or just didn’t care about their jobs. I travel frequently, and err on the positive side and try to give credit, but the service is not fitting it’s location.On a positive note, the Taberna Restaurant in the hotel basement which is not affiliated with the hotel at all, was stellar, both for cuisine and cheerful wait staff.