Coin tranquille

Beautiful place to stay 👍

The hotel could not find my reservation at my arrival. They didn't honor it even that I showed them the Orbitz confirmation email. I had to pay for the same room for much more. The communication with Orbitz took me over an hour and half. The whole experience was stressful and disappointing.

Good

well managed very clean room the staffs are very helpful.

Love it very peaceful but would love more service and more choice for the breakfast

We booked in this hotel for three days. We arrived at 3pm at the L'Oasis de l'Île, Refuge Urbain, and check-in wasn't till 4pm (though the room was ready). I informed the front desk that we had been driving for 7 hours, and if the room was ready, could we possibly check in early. They told us it would cost CAD 20/hour if we wanted to check in early. It was a bit of a struggle to get checked in, and finally, after 30 minutes, they said ok. When we got our keys, the front desk informed us that the room would be in the basement because we paid the standard rate (economical). The window in the room is on the same level as the ground, making the room dark and claustrophobic, which isn't on the website. The biggest disappointment was when we discovered the restaurant would close from Sunday at 3 pm and reopen on Wednesday. We decided to check out the next day since one of the perks was the restaurant. It's a hotel; they should at least keep the restaurant open.

Amazing place

Beautiful getaway

The hotel restaurant was closed most of the week which would have been nice to know earlier. Someone was also smoking in their bedroom next to the room I booked. The hotel staff was alerted. Not the best experience.

Total tranquility

Good overall

The spa was wonderful! However, the tolerance for noise was strict...

A very quiet place, if you want to relax, it is the perfect place. No noise and a lot of spaces.

The property is located in a beautiful island, the building and spa have its charm and it is picturesque. They already have all the facilities to succeed. What is missing is customer service. Lack of information while on check in. Staff assumes we know the hotel ant have been here 30 times before. For instance the spa closes at 9 pm and it is the main attraction of the hotel, but the restaurant close at 8 pm, we get out of the spa and had to go to bed hungry! Nobody told us that the resto closes 1 hour before the spa! If you promote yourself as a "Health Spa", it is not a good idea to let your customers sleep hungry. When we asked about options for food the staff just told us "just get uber eats". Mmnnnkay There is a small keurig coffee maker in the room with two K-cups in the first night, I asked the attendand for one extra coffee, she hesitated but gave it to me. Next morning they brought breakfast to the room without a coffee pot, so I said "we are missing the coffee" and to my surprise she replied "Oh, I gave it to you yesterday!) I was so amazed by the silliness of the situation that I just replied "mmnkay" lol. Man, it is a K-cup, it cost 30 cents, just put two in the tray, dont be so cheap! Or even charge me the 30 cents lol Bringing a breakfast with no coffee? That is a first. About cleanliness, they say they clean the Spa daily, but there was a cloth napkin on a chair in a very visible place for 2 days, so I highly doubt the cleanliness of the spa

The rooms are clean. I was surprised that you cannot use the amenities, you have to pay for it although 157$ a night including the taxes are not cheap

The hotel was not clean at all. The room was in the basement and a terrible smell was dominant which make us stay all the time out not in the room. I was shocked with the dust every where in the room. Spider web over around the night lamp. In general I don't believe that the room was cleaned properly. I will never return back to this Hotel.

Though the Covid circumstances made some things unavailable, that didn't have an impact on the quality of my stay. When I got to my room, it was not well cleaned, and some parts were in need of renovating. The staff were much too eager to meet my needs during my three day stay, which didn't make it the most restful... I had hoped to get some work done and get some peace and quiet and respite from all the Covid stress and turbulence at the time, but it did not work out that way. Overall, I was disappointed but don't hold the Covid limitations against this place (the spa and resort grounds being closed). I would like to give this place another try when everything is up an running.

Very nice hotel to stay during a business trip to Laval. The outdoor hot tubs are amazing in winter.

Its a hidden gem inside the city.A great unexpected surprise.The perfect getaway

Lovely accommodating people and great bistro!

Very beautiful and elegant hotel, on a separate island, with impressive hot springs and delicious French cuisine, very convenient to stay in. I love it here. I hope I can come here again

I stayed on October 17, this was my second time returning to the hotel following a wonderful stay in September. Both times were for business trips. This hotel has a lot of charm and I enjoy staying here. The room was clean, the furniture is old, but matches the feel of the hotel. The customer service exceptional. I was in room 201, which is above the bistro. My only complaint is that you could hear a lot of footsteps starting at around 5:30 a.m. I’m not 100% sure, but it sounded like staff as they just kept walking around. If given the option, I suggest requesting a room towards the back where it was much quieter the first time I stayed. The spa closed at 9 p.m. that night, which I was advised at during check-in. Unfortunately, the gentleman closing it up starting turning things off around 8:30 p.m. while guests were still using the facilities. Overall, and excellent value for the rate and will definitely stay again.

Had a great stay with my friend. We were looking to get away for a night and relax, and we were not disappointed. The place is beautiful and the massage was very needed and relaxing. Overal very satisfied, cant wait to go back!

Very nice spa hotel only reason not receiving all excellent ratings is because the main pool is still under construction/renovation. According to Expedia info renovation was on Sept 30 and should have been done by the time of my booking. Other than this, everything was excellent.

This was my second time staying here. Having to travel so much for work, the Scandinavian pools are definitely a treat! The food is excellent and the staff is both friendly and personable.

Our experience at this hotel/spa is average. There are several hot and cold tubs, a pool and plenty of chairs - but everything is run down, weeds growing where they should not be, paint peeling, cracked and heaved path ways, the laminate floor in our room was separating at the joints, and other things. The restaurant is over priced, yet nice, and the people and service were wonderful. If it was not for the people the hotel was rate even lower. I am not sure what others see when they rate it excellent....

Staff very pleasant and helpful, not much lighting in the room and floors were dusty, bathroom excellent. I did not use other facilities

I love the cottage feeling rather than modern. Its more of a nature vibe.

Very unique location. Sauna needs some upgrade & maintenance

very clean, amazing view and the bistro has a lot of good tasty options! will surely visit again.

Hotel room was dusty, toilet leaked regularly even after being "fixed", hallway carpet floors looked absolutely disgusting, tiles in spa saunas were moldy, and on top of that, a wedding dance on the main floor was pounding music with bass shaking the floor until 130am. So far, staff have been friendly but not enough so that I'd ever want to spend a dime here again.