The Glasshouse, Autograph Collection

Great location, room was very nice .staff were excellent

No food available during our stay other than a cheeseboard or charcuterie plate !! Room was very nice 77 but must have been furthest away from reception despite my advising of being disabled before arrival

From the moment we stepped into the hotel and were greeted by the front desk staff with a glass of Prosecco and shown to our rooms to the moment we checked out, this was an amazing experience. The rooms were incredibly comfortable, the location was exceptional for exploring Edinburgh, and the staff were absolutely wonderful.

Nothing at all. This hotel is a 5-star hotel in every sense. That does mean it's a little more expensive than others you might find, but it's entirely worth the value. Highly recommend splurging a bit; it's totally worth it.

Loved the location. Staff were amazing and loved the quirkiness of the hotel. Rooftop garden etc Also loved having a light meal being offered

Nothing … a pool would be great!

The location is good, across from the shopping centre and short walk down to the Royal Mile. The rooms are clean and stylish. Two out of the three breakfasts were very nice. Some of the staff were professional and courteous. The tram is literally right outside, that’s handy for going to the airport, but if you are light sleeper at the sound of the tram bell might be disturbing.

Some of the staff were basically untrained. I would expect a better standard at even a three star hotel let alone a five star. There were so many misunderstanding and miscommunications. And at breakfast there would be a missing cup one day the next day a missing teaspoon, and we’d ask for certain things and they would not come out that way. One morning the breakfast was just thrown on the plate, it was greasy and the eggs not cooked. I was offered a gluten-free muffin which is the first day I had it came on the plate. The day of the bad breakfast it was left on top of the cooked food in the plastic wrap! The other breakfasts two were very good and I was impressed with them but the third was quite poor. Maybe it was a different chef that day. Our shower leaked so every time we had a shower, the entire bathroom would flood and we’d have to use two towels to fully dry the floor. The Hotel bar isn’t an actual bar, it’s basically in the middle of a corridor and is only opened for very limited hours. It does not have any beers on tap. For the main Hotel bar it was very poor. The hotel is situated over a Wetherspoons, our room was directly over it, so it’s quite loud until around 10 pm or so. Overall taking an account the level of service, the noise, the shower, and food, I would not consider the standard to be a five star hotel at all. I would not stay here again for any future trip to Edinburgh.