L'Heritage Premium Hanoi Central

Great location and beautiful rooms. Right in the city centre, with plenty of nice coffee shops nearby. They even surprised my boyfriend with a birthday cake in the room, which was such a thoughtful touch!

The bathroom was quite uncomfortable. The step into the shower was very high, which made it easy to slip. We also couldn’t fit properly under the shower. The room was also very noisy; you could clearly hear sounds from both outside and the hallway. The breakfast was average and nothing special.

Great location in the old quarter, close to train street. Roof top bar views and service was great. Staff so gentle and kind, nothing was too much trouble and they organised all our transportation

Nothing negative to say

Friendly staff, good location

Photos posted are fake & AI generated. The gym is extremely minimal, 1 weighted machine, ~6 dumbbells, minimal weights & 1 cardio machine. Extremely small gym. Room walls are paper thin, and we heard the neighbours TV all night for multiple nights in a row as well as continuous coughing. Shower has extremely poor accessibility. Large step into the shower/bath, 1 hand rail & very slippery. We also cannot find the pictures on the website or booking.com for our room. I believe the room photos are also AI generated.

Charming staff who can’t do enough to help! We were so looked after!

The steps at the front on arrival with our luggage - our timing was off when the door man was away from the door for a short while at the time we arrived. We know nexxt time to wait for help. The twin room we chose was tight on space, the bathroom cramped and the toilet not private - we would choose a more spacious room option another time.