great

great

Every thing was amazing I would definitely come back to this hotel, the hospitality is overwhelming especially capriani in the reception he was very friendly and helpful,also the other staff all were so kind ,I really loved it and the view is amazing

Nothings

Everything was wonderful location. Room size and the lake view . Free parking. Breakfast Friendly staff. Money value

Nothing

Truly wonderful hotel and a beautiful location. Friendly and attentive staff. Clean and comfortable room. Loved the hotel and its ideal location not too far from Melide Station. A truly special place.

Very good!

Hopefully the spa will reopen soon

food was poor had ribs with chips was thrown on a plate. No presentation and that for 30 euro

staff

in compione not in lugano

Well sized room, good service and great location.

WiFi didn't work, beds were uncomfortable (you could feel the springs on the bed).

I LOVED the breakfast and the staff were so helpful and friendly. The cleaning was great and efficient too! Great location for Lake Lugano and the beach was great!

The noise from the Casino on Saturday night was a little rough.

Breakfast is really good, the suite is really comfortable and the staff is top level

Access to the spa should be easier

nice hotel! great breakfast in the room! great view!

Staff service throughout was exceptional, from the greeting and welcome as we drove up to the restaurant serving-staff. Lovely dinner in restaurant, great breakfast and an excellent dry martini. Lovely relaxing atmosphere. Very much appreciated the EV charger.

Decor in room rather dated although bed was very comfortable. shower over bath wasn't great and a bit leaky. Had expected lakeside position from photos but there is actually a road between hotel and lake - albeit a quiet one and it is only a two minute stroll to the promenade.

staff and breakfast

amazing staff and service,even the perfect breakfast had a breathtaking view. i cant wait to visit again.

Staff were polite and very helpful and made the stay very pleasant.

the room was big with nice views over the lake

the reception and the lobby was too small for 5 star hotel, the breakfast room was small and just looking to the street, as a genies customer I have a free upgrade when I asked them for the upgrade they tell me it’s only available now with extra 50 euro more !!, no parking in the hotel