really friendly staff and short walk away from Borough Market

The apartment was compact but the layout was well thought out. The compact kitchen enables complete flexibility to self-cater while in town for a couple of days, which was easy to operate and had lots of fridge space to store groceries. The bathroom was spacious and clean, with a nice rain roomy rain shower. The bed was comfy, and I loved having a dining table big enough for two to enjoy a meal or spread out and work.

Only slight disappointment was the gym, no cardio machines...

Staff was trying to help

Had a freezing cold room and the thermostat couldn't be 'used' or regulated. After three days, I received extra heaters. Furthermore, the architectural shape of the room not ideal. Too high and too many windows. Not necessarily ugly but the design had a cold room due to large areas of less ideal isolation as a result.

Great rooms, really well equipped, easy access and friendly staff!

Not a lot?

Great location , at a reasonable price.

great location , chance to be in own 'space ' before tackling London Marathon

The top shelves in the kitchen cupboard were so high I had no chance of reaching what was on there

The facilities and location were excellent.

Although this is an apartment hotel, we would have liked to have cleaning services during our stay.

the staff are so helpful and friendly, the room and position were wonderful

When I booked this apartment, booking.com informed us that the establishment would charge us the Room rate in advance but it turns out that they didn’t :( That would not have been a huge problem, but when we arrived at the lodge on may 25th circa 5pm it would have been great if the lady at the reception desk had been less condescending and patronizing with us regarding the whole situation. I am not sure if her behavior was because of our nationality or the fact that we did not look pompous enough for her liking. Instead of trying to help she behaved very mistrustful from the beginning. Taking into account that both of us are professional translators we were appalled by her manners. To be honest I was very much looking forward to this stay as we were celebrating our fifth wedding anniversary, but we were so stressed out by the way we were talked to that we ended up calling off our plans for the night :(

The staff is the best. They were really nice and helpful.

It was not completely clean. My husband has dropped something and looking for it; he found a lot of dust under the sofa. Something that we don't know is that the cleaning service is only once per week. It would be great if there are instructions for the lights and the climate. It was difficult to turn off during the night.

Ayesha on reception was very helpful.

nothing

great location, comfortable and clean

The staff were so lovely and friendly. They made us really welcome. The room was beautiful, comfortable and location great. We loved the mini kitchen and all of the supplies too.

Nothing

everyone at reception always gives a warm welcome and remembers me when I stay. super accommodating and very professional

nothing

Good Location, 15-20 minute walk into central London. Staff were very friendly and helpful, always had a smile on there face. Room was lovely, very modern and comfortable.

nothing.

perfectly located hotel with beautiful decor and great amenities staff are fantastic especially Iesha who always goes the extra mile to put a smile on your face