Tru By Hilton Edmonton Windermere

Tru By Hilton Edmonton Windermere Hotel in Edmonton
Tru By Hilton Edmonton Windermere Hotel in Edmonton
Tru By Hilton Edmonton Windermere Hotel in Edmonton
Tru By Hilton Edmonton Windermere Hotel in Edmonton
Tru By Hilton Edmonton Windermere Hotel in Edmonton

About this hotel

Located in Edmonton, this attractive hotel for $62 per night is a fantastic choice for your next break. Located in Edmonton, 12 km from Fort Edmonton Park, Tru By Hilton Edmonton Windermere provides accommodation with a fitness centre, free private parking and a shared lounge. This 3-star hotel offers a 24-hour front desk.

Amenities

Pool
Air conditioner
Pets allowed
Internet / Wifi
Smoking allowed
Parking
TV
Wheelchair accessible
Gym / Fitness Center

Map of Edmonton

Reviews

4.0/5.0
Good(534 Reviews)
100% verified reviews
3.0
May 2024
We booked a reservation with specific needs and those needs were not met.
What did I like, only one person. The night desk girl from Jamaica was very nice to me during the night. You see I have Narcolepsy and I only sleep for 3 hrs. a night and the night desk lady was very pleasant to talk to
My wife is injured and has to walk with crutches and was in a lot of pain. We booked a room that was as close to the door, instead they were going to give us a room way down almost to the end of the hall. I said that it would not due, and after the girl gave us a room close to the elevator on the third floor. I asked if they had a wheel chair and to my surprise they did not, instead I had to listen to a long lecture on how all the furniture and the architecture had to be what was dictated by Hilton and they were not allowed to change anything. So after I got my wife upstairs I went to the store and got a bottle of wine and I asked if I could have two wine glasses. The answer was a no. I then asked if I could have two water glasses again the answer was no. So paper cup it was. After we left I checked the bill and they up charged us for the new room. When I called to complain the man on the phone who claimed to be the supervisor was incredibly rude talking over me every time I spoke, and he gave me the same lecture as the first guy culminating in him banning us from the hotel, and did I mention that my wife and I are seniors. I'm not worried about being banned, We will never stay in a Hilton Hotel again.
1.0
Apr 2024
Rediculous pet-fee $75 excl for one night?
Basically this hotel is okay, and staff at reception were adequate as well understanding my problem. So could be a nice stay. However the hotel pet-policy is far away from reality.
Most ridiculous hotel policy regarding pet-fees. Never experienced such ever before. Turnover policy is much more important as the customer’s satisfaction. I booked a room for one night in this “pet-friendly” hotel, send out an email, we would bring our dog. After cancellation time expired, the hotel replied by messaging the pet- fee they charge is $$75! I called directly to cancel the booking, hotel refused because time expired. I explained in detail why this policy is far away from reality and proposed a normal fee of $25, hotel declined. $75 cleaning cost for 7,5sq mtrs vinyl (labor rate maybe $17,50) means somebody could polish 5hrs the 7,5sq mtr floor! Insane. Better to say: you are not pet-friendly hotel. Or mention in your advertisement this ridiculous amount! Furthermore: small room, no ventilation, no tea / coffee machine, bed mattress in poor condition, weak pillows, shower needs 10min to get on temperature and a limited quality breakfast. I escalated my complaints via reception to manager to general manager, was promised to be called back, however until now no reply! I uploaded a photo of the hotel statement, where they go for absolute customer satisfaction. NOT! Also attached a photo of a hotel which understands customer satisfaction. For me Hilton is a NO-GO, because of lack of managers feedback or refund, as frequent traveller, I will avoid Hilton from now on. Please pet-friends stay-away here! For all other travellers: there are better alternatives.
1.0
Apr 2024
I will never stay here or at another Hilton.
The location, close to the highway and a few restaurants.
The staff was rude, did not smile or say good morning or have a good night, I called front desk for towels and I was told to come to the front desk and get it myself. The building is not sound proof, we heard EVERYTHING. There were no cups by the water fountain or at the 24hr complimentary coffee/tea bar. Save your money, do not stay here.
4.0
Apr 2024
Not bad, but for a newer hotel, maintenance and breakfast options are truly lacking.
- The location was great. - The colorful decor was cheerful. - The bed was comfortable. - The staff were nice.
- No coffee in room - The bathroom fan didn't work - No body wash in shower, but a body lotion instead - automatic blinds weren't fully working - No bedside lamp - Very noisy people above. Should not have been able to hear their footsteps - Breakfast should have more protein variety. Scrambled eggs and sausages both mornings was disappointing. If sausages are all you serve, then you should offer up more variety of sauce, like Cheez Whiz or HP Sauce or biscuits and gravy like they serve in US. - Wooden cutlery is a big, fat fail for me. They are disgusting to use. Invest in stainless cutlery and wash them.
7.0
Apr 2024
Sympa pour petit séjour
La personnel est très souriant et serviable Le petit déjeuner est sympa et varié La salle de sport est bien équipée Parking grand et calme Hôtel moderne
Horaire du petit déjeuner juste 6h-9h : le week-end beaucoup de monde et attente pour se servir Il fait froid quand on est la piscine il y a de l'air frais qui tourne + le dimanche il y a une école qui occupe la piscine Le ménage de la chambre n'a pas été fait durant notre séjour Pas assez de serviette de bain dans la chambre Le frigo fait beaucoup de bruit (obligé de l'éteinte la nuit) Impossible d'ouvrir les fenêtres de la chambre
8.0
Apr 2024
Basic hotel that works in a pinck
Basic but works for my travel this time
A bit more selection would be nice
5.0
Apr 2024
There was something very noisy in the wall that ran all night.
Poor, sausages not browned, eggs were dry and flaky. Wooden utensils ruin the taste of the food
Improve the above
8.0
Apr 2024
Good price, good location, comfortable sleep & good breakfast, would stay again.
The lobby has a nice atmosphere with lots of seating and the coffee is on 24/7 which was very convenient. Breakfast was excellent, cold and hot options. The sheets are very soft and the beds were comfortable. I liked the smell of the soap and lotion.
Some of the pillows were pretty clapped out and should be replaced. The soap and lotion are in large squeeze bottles, pumps would be better. A hot tub would've been nice.

FAQs

How much does this hotel cost compared to others in Edmonton?

The average price for a rental in Edmonton is $87 per night. This rental is $25 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Tru By Hilton Edmonton Windermere. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Tru By Hilton Edmonton Windermere. Enjoy the water!

Is Tru By Hilton Edmonton Windermere pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Tru By Hilton Edmonton Windermere?

We found 9 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and smoking allowed.

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