Apartment hotel in Vilnius
3-Star Apartment Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this apartment hotel
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Heating
WiFi/Internet
Family friendly
Smoking allowed
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Vilnius
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Sep 2026
Nothing negative to say about the room itself or the setup. The “private external bathroom” concept was new to me and I was a little apprehensive of it at first but it actually worked well, with the two doors being right next to each other in a private corridor with only one other J14 apartment.
I understand the desire to save on personnel costs by having a fully automated/self-service setup but for that to work customer support has to be absolutely impeccable, and unfortunately this wasn’t the case here. I was left stranded with my suitcase post checkout as the team hadn’t responded to my request for luggage storage and there are no other places offering that in walking distance of the apartments. I tried reaching them by all means possible (WhatsApp, calls, Instagram) and no response at all so I had to abandon my plans for my last day in the city and head directly to the airport. They did eventually respond but only after 1h30 post my first follow-up message. My problem isn’t with the luggage storage per se though, but with the fact that I would not have been able to reach anybody had there been a real emergency.
10 / 10Outstanding·Aug 2026
It was everything we needed.
Nothing comes to mind.
8 / 10Excellent·Aug 2026
Good location, clean rooms.
No actual kitchen and no air conditioning
No actual kitchen and no air condition.
5 / 10·Aug 2026
Staff: The cleaning staff was very friendly and welcoming.
Convenience: The self check-in and check-out process was very smooth and convenient.
Location: The location of the property is great.
Our experience at this property was highly frustrating, primarily due to the property's unprofessional customer service and lack of flexibility.
Our stay was originally planned around having a kitchen. Due to a booking mix-up, our room did not include one. We immediately reached out to request a refund so we could book an appropriate place. Even though Booking.com support suggested a partial refund, the property completely refused to work with us, citing their non-refundable policy and the busy season. We were effectively stuck paying for a room that didn't meet our needs.
While they did offer an upgrade to a slightly larger double room, it still lacked a kitchen, so we declined it.
When communicating with the property's support via WhatsApp, the representative was incredibly unprofessional. Instead of showing understanding, we were met with defensive remarks, complaints about their own cleaning costs, and bragging about how expensive their mattresses were (which, unfortunately, were actually very uncomfortable to sleep on).
Beyond the service, the property itself fell short:
Cleanliness: The room wasn't the cleanest upon arrival. The green decorative pillows had noticeable stains.
Maintenance: We had to specifically request that they take out the trash and deal with a fly problem in the room.
Check-in Process: The property uses a third-party app for ID/passport verification which is not user-friendly. The checkout instructions were also unclear. We ultimately had to handle our ID confirmation manually over WhatsApp.
Overall, the lack of hospitality and poor communication made for a very stressful stay. We will not be returning.
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Top rated by guests
8.7Excellent
(1,363 Ratings)
"It was everything we needed."
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