Fairfield Inn & Suites by Marriott Cancun Airport

Comfy bed good shower with hot water

Location

Handy for airport . Clean and good showers

Poor location together anywhere from other than airport .few restaurants around and transport poor . We had to wait a long time in the heat for our for transfer

Convenient location to airport and clean and comfortable and spacious rooms

Could have more options at breakfast

The room was comfortable. The morning staff was pleasant. Breakfast was pretty good as well.

The whole reason I booked this hotel was because it offered a free shuttle from the airport. From the moment I arrived at the airport I went to one of the places listed on the site as a shuttle pick up, the welcome bar, and called the front desk to tell them. After an hour I called back and they said the shuttle came and went and said they would send it again and the same thing happened. I called again and they told me to send them a picture of where I was like they didn’t believe me, so I did. I was exactly where it says to wait on the website. Then they tell me the shuttle won’t go there and that’s why I missed it. So after 2 hours of waiting I walked to a different part of the airport and in the meantime my friend who was at the hotel tried to get the ladies at the front desk to help me, but they told her I must be drunk because I was at the bar. The Welcome Bar was the place listed on the website to wait and the place I had told them I had been because that’s where the pick up spot was listed. They were so rude and unprofessional and after I walked to a different part of the airport I couldn’t get back into the area I was originally in, where the shuttle was supposed to pick up in the first place. So I ended up having to pay for a taxi even though the whole reason I booked this hotel was for the free shuttle. The ladies were so rude and at any time could have told me the shuttle didn’t pick up where I had been sitting, but they waited for over 2 hours before telling me. It was all overly frustrating and could have been avoided at any point with a tiny bit of communication.