Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Will not rent from Jackson Mountain Homes again.
Location of cabin was good, cabin was clean
Hot Tub didn't work from day 1. Called the day we got here they said they would send someone but didn’t . Called the next morning and they said they would send someone and they didn’t. Called that afternoon and same thing. Sent an email and called Tuesday morning and they finally came. Breaker was tripped. Guy reset it and left. Repair guy was only there for 15 minutes. Tried to use it that afternoon and it tripped the breaker again. We reset the breaker and it did it again. Concerned there might be an electrical issue with the cabin we decided it was safer to not keep resetting it since it kept tripping the breaker. Woke up Friday morning to the smell of sewage downstairs. Exposed sewage pipe was pouring sewage water right outside the downstairs bedroom window. Called maintenance. Due to slow response time from customer service on all of the previous issues we had, the downstairs party decided to leave a day early because of all the problems. Upstairs living room tv would cut off as soon as you turned it on. Called about it Monday, Tuesday they sent a guy and he confirmed the tv was bad but said they couldn’t get one until Thursday. Customer service called Thursday at 3pm and asked if we still wanted them to replace the tv and we said yes. They came Thursday night and put another tv in. We noticed the WiFi was out Thursday night and didn’t work the rest of the trip. Jackson Mountain Homes seemed very unconcerned about the issues and the effect it had on our family Christmas trip. We requested a partial refund but what they offered was miniscule in comparison to what we paid. We have vacationed in the mountains for Christmas for the past decade and have never had problems like this.
10 / 10
Exceptional
Very clean and equipped with all appliances like my own home
1 / 10
Will never rent this property again
Wasn’t no breakfast
Too many things to list but for starters the master bed light switch was messed up and a screw sticking up out of transition strip in master bed cut my foot and the hot tube was 105 degrees after we put it to correct temp wasn’t able to use it the whole 5 day stay
7 / 10
Good
The location was close to Gatlinburg and pigeon forge.
The downstairs was damp, with a musty smell. Not pleasant to sleep downstairs with the dampness. The dryer squeals terribly, very annoying to wash and dry clothes after being gone from the cabin all day and trying to get laundry done in the evening for the next day.
Very clean and equipped with all appliances like my own home
7 / 10Good·Jul 2023
The location was close to Gatlinburg and pigeon forge.
The downstairs was damp, with a musty smell. Not pleasant to sleep downstairs with the dampness. The dryer squeals terribly, very annoying to wash and dry clothes after being gone from the cabin all day and trying to get laundry done in the evening for the next day.
8 / 10Excellent·Apr 2023
The kitchen was the best. All in all if we had the opportunity to return we would.
The bathroom need to have some updating. Toilets did not flush properly. The garbage lid did not shout tight and bears got into it. Some of the desk furniture was broken, tile in the bathroom were broken.
5 / 10·Jul 2023
The house and location
No tv the whole stay also no refund. They said they would pay back 200 but never seen it.
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this house rental
Spacious Holiday Home in Gatlinburg
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Heating
WiFi/Internet
Ski in/Ski out
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Map of Gatlinburg, TN
Ratings and reviews
5.8 / 10
(6 Ratings)
100% verified reviews
10 / 10Outstanding·Aug 2023
Very clean and equipped with all appliances like my own home
7 / 10Good·Jul 2023
The location was close to Gatlinburg and pigeon forge.
The downstairs was damp, with a musty smell. Not pleasant to sleep downstairs with the dampness. The dryer squeals terribly, very annoying to wash and dry clothes after being gone from the cabin all day and trying to get laundry done in the evening for the next day.
8 / 10Excellent·Apr 2023
The kitchen was the best. All in all if we had the opportunity to return we would.
The bathroom need to have some updating. Toilets did not flush properly. The garbage lid did not shout tight and bears got into it. Some of the desk furniture was broken, tile in the bathroom were broken.
5 / 10·Jul 2023
The house and location
No tv the whole stay also no refund. They said they would pay back 200 but never seen it.
$$$$
5.8
(6 Ratings)
"Very clean and equipped with all appliances like my own home"
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