Closeness to the airport and friendly and supportive nature of the staffs. The gyms facilities and pool are awesome

The bed was comfortable. I requested to have a bath and it was granted.

The area in the restaurant where hte breakfast was served was in complete darkness to the point that you could not see the food to be able to choose. When I asked to know they said it had been reported and no one had been able to repair it for 3 days (really???). I found this astonishing, the fact that they preferred to leave people to choose their breakfast FOOD in the dark INSTEAD OF bringing in some table lamps??? TOTALLY UNACCEPTABLE!!!

Staff very friendly and very helpful

Lift was quite far away from room which was a pain with lots of bags

Location near Heathrow is awesome

Room was dated. Needs a remodel.

Location

Always stay here as it’s near to airport and staff are friendly.

Location Decor

Slow service on check-in, probably took around 30-40 mins! Beds weren't made up for children Heating didn't work on arrival so after 1 hour of time wasted, they offered a small heater! But I refused and they changed our room...we asked to check the children's beds we're made..they said yes, they weren't..so then delayed again waiting for housekeeping! Attitude from the lady when I wouldn't accept a small heater! Ended up having 3 trips back to reception to get sorted because every time we rang from the room...they never answered! The morning after I booked the hotel with breakfast, our flights were changed so had to leave the hotel at 4am. Contacted the hotel but they passed me back to booking.com Booking.com didn't get back to me in time, so on arrival, I asked if the value of the breakfasts (£60 for 4) could be used for an evening meal or drinks vouchers...told no because it was our anniversary and they'd already left a gift in our room! (2 small black gift boxes with a tiny can of coke, tiny cupcake and a chocolate bar in each??) They did cover parking (£15) and arranged 3 breakfast take out bags (but reception couldn't tell me what was in it when I was trying to ascertain if worthwhile!) Absolutely not £15 worth each! Banana, croissant, small Cereal with milk and orange juice. As we were headed straight to the airport, we couldn't eat the Cereal or drink the juice in time so ended up having to throw it away...absolute waste! Definitely not worth £230 a night! Wouldn't stay again. Only booked this hotel to use the pool with the children but after all the delays we barely had time before having food, getting showered and getting in bed early for an early flight the following morning :( Also noticed 2 ladies complaining about something. Not sure what is was about but I heard their issue wasn't sorted after 24 hours of being there!

Suited purpose but expensive to get to the airport

As above

Location

Nothing

フロントでのスタッフの対応

風呂とシャワーの温度調整が難しい． 部屋が寒い．

Enough space at breakfast

The steam room smelled, my room was far away and small and the location wasn’t the vezt for me, but ok.

Location and cleanliness

Hot water was lukewarm at best, reception staff not overly helpful

Didn’t book breakfast

It was quick for airport meetings and in out to the city

Overall, it was a good experience. They charged me twice on the dinner payment which took a while to refund.

Location was good

The sink in the bathroom didn’t drain so was basically unusable. Rooms had generally not clean vibe and were very far from reception and lifts

Stylish

The queues at check in - Evening meal very mediocre and breakfast the same For the money - parking also a racquet

Location: one stop on the Hoppa shuttle bus from Terminals 2 & 3. Room was clean and comfortable.

It's not clear that Radisson Red Hotel and Radisson Hotel and Conference Centre are the same place. Prices in the bar.

The location is ok for terminal 3 at Heathrow.

Our sink was blocked and didn’t drain. There were hairs around the bathroom on the walls There was fungus and mould all over the shower The acoustics were terrible it was like we were sleeping with people next door and above. The bed was rock solid. The management staff didn’t care about fixing the sink and the very nice maintenance man didn’t turn up for 2 hours after we reported the complaint, by which time it was 11:30pm and we had to be up at 4am so politely told him it was ok and not to bother fixing our sink. We then contacted customer services and were given a generic response not actual compensation or renumeration for our terrible experience.

Close to the airport and a large car park

Poor lighting in the rooms

The whole reception layout is a mess. Don't waste your time using the supposedly 'express' self check-in kiosks. Once it took that £50 'hold' (which I still await to be returned), I received a message saying error and to contact staff. Why did it successfully charge £50 then? I then had to wait to be assisted with staff, and once finally assisted it took a while to be checked in. Not ideal when you're exhausted from long haul flights and have to rest for another one The room was freezing when I came in. Again, I wanted to immediately get some sleep but found myself having to wait an hour as I waited for the AC to heat the room up

The food was good and a convenient loation

The room was very small for a family travelling with luggage, it was a bit tired and not particularly clean

Close to central bus station..easy taxi ride there..close to a pub! Clean tidy room..tea & coffee.

Nothing

It is the perfect stay if you have a early flight. The staff is really kind and helpful, the room is clean and except sleepers there is all you need and it is big enough. I would for sure go back if price is kept reasonible.

The bus going to the hotel in the evening runs 1 a hour and the one in the morning came 7min earlier so I had to wait 37 min for the next one. Taxi is 15€ for few min ride

Modern and comfy bed

Pool was closed, received email about it after booking a non refundable room. Not enough towels, kettle in room didn’t work. Glass of wine was £16.50 and none of the bottles in the shower worked

Staff at check in and out lovely, Felini pizzas surprisingly good and tasty.Plenty choice at breakfast

Salt cellars all appeared to be empty . Sadly swimming pool shut

Very courteous check-in, clean, comfortable and quiet room (ask for one away from the elevators) and the availability of the shuttle @ £6 to the airport.

Everything was fine.

I filled the bathtub with hot water

my roon is so far from entrance

The hotel stank of stale cigarettes smoke disgusting and the room was not clean it had coffee cup rings on the sides