Nant Ddu Lodge Hotel & Spa by Belvilla

Very good

The property was in a beautiful location. Our room was lovely and well equipped. Reception staff were very polite and helpful.

Limited menu for evening meal. The bar needed some work. Staff were not the best to be fair. After standing at the bar waiting to be acknowledged we decided to go and eat elsewhere which is a shame. Breakfast was good though and staff were helpful.

My wife and I stayed here for a weekend getaway, and it was a lovely experience. The bed was extremely comfortable and spotlessly clean, which made for a great night's sleep. The staff were also wonderfully polite and welcoming throughout our stay, also food was very nice and tasty, compliments to the chef.

Unfortunately, the hotel felt quite outdated and in need of some refurbishment. There was a strong smell of damp coming from the carpet in our room, which was a real issue as my wife is asthmatic — we had to keep the (very small) window open for the entire stay just to manage it. The window itself was quite dusty and could have done with a clean. The swimming pool and hot tub water also didn't look particularly clean, and I'd suggest the filters may need changing or servicing more regularly.

The location was excellent given its proximity to the Brecon Beacon national park (i.e. slap bang in the middle). The staff were very pleasant especially so when dealing with our issues with respect to the room and facilities. The breakfast was tasty with a good selection of items. Availability of a pool was a bonus. We genuinely enjoyed our stay because of the staff/location but we would think again about staying given the issues we encountered (see below).

The hotel was very tired and in need of upgrade and redecoration. Our understanding is the hotel has recently been taken over (by Belvilla), hopefully Belvilla will invest as the location is excellent. Examples of issues included: Wood work was dirty; Carpets need replacement; Mould in the bathroom; Need for wall and ceilings to be repainted; Exposed nails in the bathroom wall; Room was very damp; Unpleasant smell in our original room (note the staff moved us quickly and without question); Temperamental water temperature (i.e. freezing to scalding); Smell of cigarette smoke; TV did not work as booster could not generate a strong signal. There was also no room refresh/cleaning/towel change during our stay - our understanding is Belvilla had just asked for this to be suspended. The hotel gave us additional towels when we asked.