L'accueil L'emplacement

Nil

Beds and rooms were amazing, breakfast superb, morning staff super helpful.

Googlemaps has the location as 2km further away from airport than it is in reality. This meant my 2 children and I had to walk back 2km from the tram stop we believed was right outside the hotel, and this was at 1am after a cancelled and then delayed replacement flight. When I arrived the concierge remarked that "quite a lot of people have had this problem", and yet there was no warning in any of the confirmation emails about the issue. The hotel itself including the beds, rooms, most staff (management should have fixed or flagged this location issue given it was a known problem) and value for money was excellent, but there's not much point in a great hotel if the most commonly used platform shows it as 2km away.

Lovely hotel ,very comfortable, clean and quite,check In was a bit of a struggle even though we had done pre check in ,i think the gitlrlon the desk was new and hadn't a clue what to do ,so we just went with it .

Breakfast room is a bit dated and if you dont speak French you are kind of lost.

We stopped here 1 night to be close to the airport for an early morning flight. The staff were very helpful. They even provided for our youngest child a baby bath and changing mat. We had take away breakfast which was handy.

It would have been helpful if the restaurant was open early but we found somewhere close to eat instead.

Great buffet breakfast

Night staff slow to confirm that we had checked out the previous evening, computer system down!

Great location between airport and downtown, has tram line in front of the hotel. Beds are very comfortable, swimming pool is prefect for our children to jump in after a hot day.

The lift didn’t work half of the time, we had to carry all luggages from 3rd floor to the lobby when Check-out. Refurbishment to the toilet rooms would be a good improvement in the near future.

Our suite was beautiful. Did not use the pool. enjoyed walks around the area and availed of the tram into Bordeaux to view the beautiful buildings, and in particular the the amazing Cathedral and City Hall.

We may have been given extra milk for tea and coffee.

Location was brilliant, surrounded by restaurants, tram stop 2 mins away and quiet. We had two rooms co-joined with dual double beds, tv's and couches.

The property was very clean, the staff we met were so so nice.

There was nothing that we didn’t like about the property, it was 10 out of 10 from us

Everything was perfect

A bit dated but comfortable, clean, friendly, in a great location and delicious breakfast.

Everything was great

The rooms were very spacious and comfortable, the beds were amazing! The pool area is lovely and the front bar area is a treat, plenty seating and very comfortable.

Access to the spa was very limited, we stayed Saturday to Monday, only open Sunday morning and did not open until 3 p.m. on Monday, maybe better luck during the week.

Kitchen

Les coussins trop dur

The relaxed atmosphere in the hotel is very special. The facilities exceeded our expectations, we enjoyed the spa, outside pool and table tennis. The staff were lovely and always so helpful.

Excellent location close to Bordeaux airport There was on site secure parking, the room was spacious and the outside bar gave it a holiday feel.

We got there too late to enjoy the restaurant

Lovely rooms, spacious and modern. Excellent breakfast.

Spa was not always open, and on one occasion the pool was closed as well for maintenance.

Great location for the airport

There wasn’t a bar or place to eat open on my arrival

Staff was really helpful and kind. Transport was 2 minutes walk. And they had a good choice of activities available if you need.

I had to pay extra to visit the indoor pool and steam room which was unusual 🤔 never had to pay this if you already paid for a room. And breakfast selection was really small. Only one type of sliced cheese 🧀 option. One type of ham option. And only one bread 🍞 option

All smooth

Restaurant opening hours

Breakfast excellent

Dinner menu not great

Great room with a small kitchenette, close to the tram and only 2 stops from the airport. Guy on reception (sorry forgot your name 🙈) was great. Never had a hotel room with the loo separate but what a great idea.

Kitchenette was missing the essential item …. a bottle opener !!