Good breakfast

Avoid the restaurant

The staff were superb. Due to the weather conditions, my grandson & I were late arriving, so we had no time for exploring. The kitchen was open until 22.00, which we just made. Service excellent. Also, coffee, tea & snacks were available throughout the day.

Lovely hôtel with excellent restaurant

Parking is hard to find then the hôtel is hard to find from the parking!

themed

access from Garage needed lights

Good location. On-site parking. Staff helpful and friendly.

N/A

location, clean, very friendly decoration, cosy.

smaller window and view

The location was good, the most things are reachable by foot. The room was clean and the staff was very friendly. Parking was good, we eventually parked next to the hotel to avoid the costs of parking. This was a good alternative. Parking on the street is also possible. Aslo there is no direct access between the parking garage and the hotel.

A lot was, in our opinion, not 4-star worthy service. The room was clean, but the basic toiletries were missing (shower cap, nail set etc). Then we noticed that we booked a room for 2 persons, but the room had only a small table with 1 chair and no desk. Everyday we had to ask if we could get another chair, because everyday housekeeping would remove the chair.... Then we quickly noticed that the "airco" was a small air ventilation that is generically operated, meaning you can't change the temperature or power. This was annoying because it was warm in our room. Then we thought we could open the window and let in some fresh air. Well that didn't work... the window is small and the hotel is situated at the end of a large basin with sea water. But this water has no movement and there are dead fish in it, so the smell is just awful. Besides the smell, it was also noisy. Our room was close to the road, so the traffic and other sounds made it impossible to sleep without earplugs, so definetly pack some against the noise. Opening the windows wasn't a option either. Also the lighting in the badroom is poor, there is only 1 light and it's a bad light so not very convenient. Something else which we found very weird is that the lobby has some games and everything and next to it is an office for employers. The employers have a mobile airco (I guess because the general airco doesn't work properly), but instead of letting the warm air from the airco go to outside, they let it go to the lobby where the pooltable and everything is. The result is that in the evening, it is very hot in there because the airco had been blowing warm air the whole day. Again, I don't really understand how they got 4 stars since I didn't find it very 4 star worthy.

it was easy to find, however parking initially was tricky we were greeted by friendly, hospitable and professional staff communication was easy as staff spoke English our room was big and beautifully decorated, with a spacious lounge area and water side views the bed was super comfortable and free refreshments were provided in the mini bar the products in the bathroom were very luxurious and smelled gorgeous the restaurant service was excellent and the food was fresh and delicious we really enjoyed our stay thanks very much

the bathroom needs more hanging facilities the shower could be improved the only English speaking channel was the news the parking is a bit pricey the toll roads cost do add up and was costly but still rated 10/10 because the overall experience was fantastic

amazing place

The Staff in the restaurant was super nice and helpful. Really nice guys with passion for their work. Hotel was renovated and the room looked very good.

In general public spaces in and outside were not clean. Hotel Parking access is a disaster. It is better tonuse public parking.

the breakfast

Staff was very friendly and helpful. Good breakfast and good location.

The toilet didn’t flush from time to time.

very friendly staff

small bathrooms and not a nice view from our bedroom

The lady on the check in was very friendly. Room was normal, nothing fancy.

Air conditioning : changed room because it was not working, same problem in the other room. Apparently it is not a real air conditioning but more like an air cooler thing. Then please, do not advertise you have airconditioning when clearly you have not! I specifically booked at mercure for the air conditioning and would have booked somewhere else if I had known this and might have gotten more sleep then...

good service good breakfast

Quick Check-in and check-out, super friendly and helpful staff, welcome detox water and fresh fruits, nice lobby area with a refreshing vibe.

The interior design of the room was not cozy. The tub was small, and it was not even comfortable for a shower. A small window in the room makes the room dark and you cannot enjoy the nice view; cause the location is superb and that's unfortunate! (I think due to the fact that the building is quite old and has its unique architecture).

Location, staff friendliness, room cleanliness, internet speed

No door for the bathroom shower: water all over the floor

location

bed

I liked the location. The ease of check-in and check out. The wetroom is wonderful. Toileteries excellent quality.

I guess by mistake the Airconditioner was on and the room was freezing ( it was zero outside )

Breakfast location and bar area.

Not enough serving staff. Gym closed until 8am. Pricy parking

Situation

Erreur facturation