Park Royal Beach Acapulco - All Inclusive

The staff very friendly

Nothing

Some of the staff was great. The greeters and the helpers to your room. They were amazing.

The reception desk. My mother is elderly she is 79yrs old and use some of the time a transportation wheel chair. She can walk and don't have a problem walking. We use it just to transportation. There was a lot of families that arrived at the same time and where able to check in before noon. I went to check with the reception area 3 times and they said the room was not ready. I went at 3pm to check in and one of the man in the reception area to for ever to check me in. He said wait a minute so he can be in his cellphone so unprofessional. After he got off his cellphone he got on the walkie talky radio to ask if 2 rooms were ready and the housekeeper said no. He than said we would have to wait until 4pm to check in. Please know I arrived to the hotel close to 10am and to check in after 4pm was not acceptable. I ask why we have to wait so long when so many people that came aroubd the same time as we did and people that came fter we did already checked in. He said well you have a wheel chair so we are waiting on those rings to accommodate you. I said we don't need wheel chair accommodations just because we have a chair don't mean we need one . My mother walks why assume and not ask if we need one or five is that option. Checking in was very annoying and left a negative impact. They should've asked and not assumed. I didn't appreciate that one staff that was rude and gave us an attitude. I was so mad that I grabbed my stuff and went straight to the room. This was the bad experience checking in and your staff assuming wrong as opposed asking.

en general las instalaciones son lindas ambiente calido

The biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being perfectly safe , water is crystal clear allowing the sight of some beautiful fishes while swimming alongside your kids. There is also a water playground where kids can enjoy playing.

The front desk and other selling personnel are polite, as long as they try to upsell vacation packages, but the hotel didn't respect the characteristics of the room that was paid for (it had neither a balcony nor any kind of view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which wasn't outlined in the booking reservation. So I was very disappointed with the room and the administration personnel, who are really pushing in their upselling attempts making the experience annoying, without offering any resolution or compensation for the guest's inquiries. The food is average either in the buffet or in the Italian restaurant which attendance has to be previously reserved.