Creta Palace, A Resort to Live

The ambience was nice.

The facilities at the seaside are rather narrow.

Nice pool area, but too crowded

-No music at all, nor at the beach or at the pool, no entertainement for adults, just some live music sometimes in the evening. -Service is very slow at the restaurant to get drinks, and also at the pool bar. You always have to wait longtime to get a drink. - Hard to find a sunbed around the pool, you have to be there very early in the morning to get one, as the number of sunbed is not sufficient to satisfy the guests' demand. - if you have the all inclusive deal, the lunch meal menu is very limited, you do not have a full choice of food. - Very difficult to set the AC temperature in the room, it is just On/OFF. - Drinks/food at the skybar are quite expensive, and no music even up there... - there are many little rocks at the seaside, it is not easy to get in the sea water

Great resort, well reserved and mirroring Greek hospitality! Amazing pool area, great food, Great service.

Even if any hiccup, stuff will make everything to fix. Nothing to mention.

Good infrastructure, rooms are confortable. Most of the staff are very kind, other than the pool staff managing towels and pool beds which were consistently rude and disrespectful.

So many things went wrong to ensure we wont be returning to grecotel. 1- almost inexistent night entertainment, there is basically nothing to do after dinner, occasionally there some music playing in the pool lounge but there are no near enough tables so impossible to enjoy it… super boring hotel at night. 2- even with the luxme package: lunch options are limited to 2 venues, the menu has the same 6 dishes every day, it was ridiculous we were basically eating the same every lunch.. no buffet at lunch and no menu renovation between days. 3- grecoland kids club has nice staff, but instead of taking the kids to the pool, since its 30+ degrees all day, they keep them drawing in a worm place with roof ventilators! They organized a kids marathon at noon! With 30+ degrees, if we wanted our kid to be worm under the sun instead of at the beach or pool we would not have booked a beach resort.. 4- the air conditioning broke in the room of our elderly parents and was out for over 24hs, we had to escalate far to get their room changed, once the problem reached the hotel manager it was fixed, but it took several discussions and escalations with the reception, concierge and customer relations management until we had no option to escalate in written to the general hotel manager, who was super diligent at fixing our problem. This prevented us enjoying our first 2 days in the hotel. 5- the overall food quality is average at best. Nothing special, as days go by this is noticeable, there are no real cheffs working here like in other greek resorts we have been at… some dishes taste and look cheap. 6- no near enough sunbeds in the pool areas.. if management walks around the pool they will notice lots of families frustrated with the fact that they cannot get a sunbed, hotel knows about this but it seems to be by design.