The Swan Hotel

Greeted by very friendly staff and then help with my case and taken to my room. Room comfortable and huge bathroom with claw foot bath. Restaurant had friendly staff and great food.

As there was a wedding at the venue we had to drop our cases and park our car down the street.

The room was delightful all the facilities top drawer

Very pretty location and the view was so beautiful ♥️

Nothing

Lovely place, great gardens, high high potential.

Unclean and very limited efforts from staff given the price and the fact it’s supposed to be a 4-star hotel. We had rotten milk in our room and scattered crisps leftover from previous lodgers. We flagged it to reception, there was a mini apology: crisps were cleared out during the daily clean, the milk was not. We ended up bringing the teapot with the rotten milk down to reception in the afternoon: no apologies from the new reception person, and he asked if he should bring a replacement teapot up, I said he: we never got one. That’s pretty insane for a £700 stay. Additionally: the room servicing was very limited, they made the bed, cleared the crisps but that’s about it. They didn’t fold the towels, empty the trash or even slightly organize the room (eg, we left a cork on a table which they never took away). The mirrors were left dirty, even prior to us arriving, the broken blind’s cord was left on the window sill, the bath was not cleaned, the windows were dusty and full of cobwebs… We thoroughly appreciated the food at breakfast and the kind complimentary drink for our anniversary, but having stayed at other locations in the Costwolds and even having had a few meals around, the efforts to make our stay enjoyable and tailored were very limited compared to them. High potential location - the service leaves MUCH to be desired (though a few people deserve a good shoutout: the lady who checked us out, the breakfast lady on our last day, the kind waiter who was setting up for a private event in the garden)