Crowne Plaza Marlow by IHG

The location was perfect and the room was clean and comfortable. Food was fabulous and staff were friendly and helpful.

The ventilation in the restaurant needs to be stronger as there was a constant smell of burnt fat. I booked a massage for my friend for her birthday. The cost was in parity with usual spa prices yet the quality was not up to standard are. She described the experience as amateur. The therapist left the door open which meant noise from the corridor and outside could be heard. She also described the massage as ‘interesting’. I’m really disappointed, for the price I would expect a more professional service.

Clean, comfortable, friendly and professional staff. Great location and good choice at breakfast.

Staff, services, room, environment

Service at breakfast, very poor, lack of staff some days, constantly asking for additional plates, no coffee machine, quality of pasteries.

the bar and open areas were nice

The bathroom in my room was stained and not very clean. There were silverfish on the floor too. It was a disabled room and i am not disabled. My room - especially the bathroom - felt like it was old and in need of an upgrade if I'm honest. Also the coffee machine wasn't working at breakfast, so no lattes or capuccinos were possible (or so I was told), there was no bread knife to cut the bread and the breakfast was substandard for the price tag.