Clean lovely facilities

No veggies options for breakfast

The room was clean tidy and the bed was comfortable. There was plenty of choice for breakfast. The staff were warm and welcoming.

It was nice, clean and friendly. It had a very relaxed feel to it.

N/a

N/A

Staff broke customer confidentiality- very very bad service

Facilities

Bar and restaurant was geared up for walk in public for sports bar with no attention to Hotel Guest. Ended up walking to near by restaurant with children as atmosphere was overwhelming. On arrival told or family room had been given away. Also paid excessive charge fir friends to use the pool despite reception agreeing to allow following the mic up with room.

Comfortable room with fantastic bathroom products

Being woken at 6am by noisy people in car park (sounded like workers)

The hotel was clean, staff were friendly, room was comfortable and clean.

The only negative review I can give is the price, the hotel was very basic for the price paid.

It didn't say on website that it card only so I turn up.with cash the didn't try and help at all it was really bad didn't care that we had travelled far and if I unsuccessfully didn't get someone to transfer money I would of had to travel back home . No care at all shocking . The room was shocking, and decorating was bad stains or floors wallpaper, all bubblely not worth the money . And breakfast was vile. All we could smell was fish . Took lots of photos for proof

Modern and comfy, excellent for the family with facilities to enjoy, excellent swimming pool. Close to kent for life which is also a great place for the family to spend the day

Occasionally there was no hot water in the bathroom without any explanation, no in room fridge

the facilities cover all my requirements

the menu needs changing

clean, excellent facilities and friendly staff

It was well located . the staff were very friendly and helpful it was very clean and comfortable we really did enjoy our stay . Thank you

there was not anything we didn’t like about the hotel

We arrived from our wedding reception and we're immediately presented with some complimentry fizz. A great touch

Na

Self check-in was nice and quick. I didn't get there until 11pm on the day of checking in so a breezy check-in helped. The bed was comfortable.

A few things really griped me about this hotel, my room was on the first floor but because the hotel entrance is lower ground it meant the first floor is actually ground level and my window overlooked the side car park, meaning I had no privacy so had to keep my blind down for the duration of my stay. There were no inner blinds or curtains in my room, just a single roller blind, however i later discovered a few rooms up from me had both roller and wooden blinds, meaning they could have them open but retain privacy. The room itself also overlooked a VERY loud main road, however the windows were thin and road noise and car park noise easily bled in. Upon check-in I was told the lift was out of order (not a problem for me) but having read other reviews on here it sounds as though it's either regularly out of order or they just never fix it, which was evident to me when I walked down the hall to my room which I had to descend a small staircase to get to, as the disabled access lift for this staircase was also not in use, well, it was, but was being used as a place to store the cleaners trolleys. As someone with disabled family members it was rather distressing to see that the access lift was not easily accessible, not that anyone in a wheelchair would have been able to get up to use it. I stayed for 6 nights and got room service 3 times, the last time I had items missing from my order, but really didn't want to go through the process of contesting so have lost out. My final gripe is simply the parking fee, seems silly when you're a paying guest at the hotel that you then have to pay £5 a day to park.

Average nothings spectacular

The service at the Bar The breakfast could be a lot better and hotter

Great hotel stayed their before

Busy restaurant needs more staff

nothing

staff

The staff were excellent. The tv wasn't working in room. And the staff member was brilliant. Sorry didn't get his name. He moved me straight away. Can't fault him.

It cost extra to use the facilities. Pool and extra for a towel. Bar food expensive.

clean

parking

Pool was good. Location good. Staff helpful.

Lift not reliable. Not much choice of fresh fruit. Rubbish not cleared away in television viewing area. Paint work looked tired. Gym computer system didn’t recognise us.

Staff were so helpful.

Hotel has aged ver quickly, already needs refurbishment.

Room wasn’t clean and up to date

Excellent breakfast and very helpful reception staff especially Miranda and the breakfast staff were very friendly

Paid extra for a bigger and had a mattress where 2 singles, really uncomfortable stay, Outside room 189, the gutter was blocked so had the sound of overflowing water all night.. have stayed there 10 times or so.. really frustrating this time

Beds, rainwater from gutter noise. Cleanliness of bathroom