Chewton Glen Hotel

The location, from arrival we were treated very well. The staff at James Martin’s Kitchen were so nice to our children allowing them to sit at the food prep bar and making chocolate shakes for them. Isaac our sommelier in the Dinning Room Restaurant put on a fantastic wine tasting experience for us and went onto make some sterling wine recommendations. Overall a stellar experience, at a first class hotel.

The family swim sessions were a little compromised - with only a 9:45 and 4:45 slot for those with families / children. A slight adjustment to 10.15 and 3.15 would make a huge difference to those with children. The departure from the hotel was very easy but bad weather (rain) and a very busy Saturday with multiple checks ins made getting out of Chewton Glen a little challenging going. Also the lack of the kids club on Thurs and Fri was a little frustrating. But minor gripe.

Great Location, comfort and facilities. The staff were absolutely fantastic, helpful, friendly and cheerful. The spa treatments were superb.

Luxurious and relaxing

A corporate event took place last day of stay they were very noisy walking around the grounds with drinks and being loud they should be made aware of guests staying at the establishment

Breakfast was excellent. Facilities excellent.

We were charged a service charge for our room which was unexpected and never explained to us (£154.63) in total for four nights. It was in addition to what we were quoted as the room rate by Bookings. The room servicing was late on two of the days so we had an unmade room for much of the day At the price we paid for our suite we expect servicing to be timely and included in that cost. We perhaps should have picked this up at check-out but as we checked out another guest seemed to have captured the attention of the reception staff with a robust complaint about his bill, so our attention was somewhat diverted. Also we asked for a receipt but were not given one (so we expected it to be an e-receipt, but none has materialised). For this quality of Hotel, we don't expect hidden charges like this. Our suite was on the second floor. We expected there to be a lift but there isn't one.