Grand Hôtel De Cala Rossa & Spa Nucca

Nous y revenons souvent et adorons ce lieu magique et hors du temps Faire une balade en Pointu sur les rivages de Calarossa … un plaisir unique Le petit dejeuner toujours aussi copieux à l’ombrage du jardin La gentillesse du personnel

Avec la montée des eaux la plage se réduit année après année

Beau cadre et bon service La plage au pied de l hôtel Bonne cuisine

La plage, le restaurant et la chambre

Le petit déjeuner est un peu sommaire pour le standing de l’établissement

* The reception team finally found a workable solution after quite a lot of insisting, without any real apology, once we made clear that the original ground-floor room 004 was simply not acceptable for the price. We therefore seriously considered leaving the hotel. * The alternative apartment was spacious and at least practical, although clearly much simpler in style and finish than the hotel itself. * Housekeeping in the apartment was good, including daily cleaning and turn-down service. * The beds were at least comfortable. * The spa was nice, with friendly staff and a spacious hammam. * The setting of the property is attractive and some of the sun loungers were reasonably comfortable, although the very basic loungers directly on the beach did not feel appropriate for a 5-star hotel.

* The original standard room was not acceptable for a 5-star Relais & Châteaux hotel at around €400 per night: small, dark, with a damp/basement-like smell and very limited privacy due to guests passing directly in front of the terrace. * The hotel only became acceptable for us once an alternative apartment was offered. * The apartment solved the space issue, but the interior was significantly simpler and did not reflect the level of exclusivity one would expect from the hotel’s positioning. * Service beside in the Spa was too often passive, distant or slightly unfriendly rather than attentive and genuinely welcoming. * At the beach nor sun terrace, there was practically no proactive service; even after mentioning that especially older guests might appreciate being asked whether they would like a drink, this did not improve at all. * Some outdoor wooden furniture and fittings looked dated and poorly maintained; one damaged wooden element even had an exposed nail. * Some beach loungers were very basic and placed directly on the ground, which did not feel appropriate for a hotel of this category. * Breakfast was inconsistent and below 5-star expectations. E.g. poached eggs were served cold without any sorry after mentioning it. * On another morning, eggs ordered 4-5min soft were completely hard-boiled. * Salt and pepper were not routinely available on the outdoor breakfast tables. * Some buffet items appeared sometimes tired rather than fresh. * The handling of breakfast issues lacked warmth and professionalism. * Overall, there were simply too many inconsistencies in room quality, maintenance, breakfast and service for a hotel positioned and priced at this level. * Beautiful surroundings, silver cutlery and a prestigious label do not compensate for a lack of consistent 5-star service and attention to detail.