Hotel in Shenzhen
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
Comfortable Accommodations
Amenities
Business facilities
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
WiFi/Internet
Garden
Laundry services
Sauna
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Shenzhen
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Aug 2026
Colazione
9 / 10Outstanding·Aug 2026
Clean and spacious space
10 / 10Outstanding·Jul 2026
Staff was very helpful and very cheerful. I must mention Jennifer at the reception. She made all efforts to make my stay comfortable.
Nothing.
5 / 10·Apr 2026
Feedback on ammenities:
• Good hair dryer
• Comfortable beds and spacious, clean rooms
• No mini bar, just tea and powdered milk
• Breakfast buffet with sparse options that tasted fairly grim
• In house restaurants that were closed even though advertised as open
• Ok room service, the club sandwich was pretty good.
• Closed pool (for renovations) but looked nice, reopening in May apparently
• Ok gym which was also closed but after asking the front desk to open for me was done promptly, however they forgot to turn on the air conditioning and there was no water or towels.
Confusing and inconvenient process of taking a large security deposit for our stay upon arrival (7000RMB, which was almost double the value of the 3 nights stay) we managed to negotiate the deposit down to 6000 RMB and when we checked out and asked for a refund for our deposit they were condescending and laughed at us for questioning the process and asking for documentation/receipts to prove we would be refunded. Although I’m sure we will receive the deposit back and it can sometimes be delayed with the bank the process was not clearly explained and further frustrating when they charged us again at checkout for the stay in addition to the deposit already paid. For foreign travelers a clear explanation of this process should be in place (in writing) if the front desk aren’t able to adequately explain this in English or any other language.
$$$$
Top rated by guests
8.4Excellent
(55 Ratings)
"Staff was very helpful and very cheerful. I must mention Jennifer at the reception. She made all efforts to make my stay comfortable."
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