Sunshine Hoian Hotel

The breakfast menu was nice.

Laundry service did not give a recipe and confused the price. After the stay they continuously called us and pressured to pay 200k VND extra, asking my wife to pay with zalopay because the person who's laundry got mixed up only had credit card.

The hotel is very clean the rooms are fabulous it has a great breakfast the location is great but most of all the staff are all first class

Nothing

Brilliant hotel, daily cleaning and new towels.

Nothing

The shower was hot and the breakfast was brilliant

This hotel should remember how much first impressions count…I arrived after a 10 hour bus journey and a 15 minute walk very sweaty and tired to be met by the most unpleasant receptionist I have encountered in Vietnam. Before I’d even had a chance to catch my breath she was asking for payment. I stayed for two nights and observing how the hotel works it was clear they only really care about the large tour groups they have staying…solo travellers don’t matter to them. They were all smiles and photographs with the big groups while I went totally ignored. Later on that day after taking my laundry to a shop over half the price of the hotel down the street (they weren’t getting anymore of my money at that point!) I walked back into the reception and purposefully said hello to the receptionist (in the UK we like to kill with kindness) and she didn’t even look up at me. She honestly made me feel really upset and for the first time in my travels around Vietnam pretty lonely. I’m used to meeting genuinely helpful kind Vietnamese people and she was so mean spirited. I wondered if it was cause after being asked for payment straight away I said I’d like to see the room first - this is totally standard. I’ve had some not so great experiences before with mouldy rooms, would you buy a car without a test drive??? On the other hand the young male night receptionist was so sweet and I felt sorry for him that he has to work with that woman. Once I was shown the room I expressed concern about how noisy the rooms facing the road might be and she totally dismissed this - I was on the third floor and you hear traffic from about 5.30am….through ear plugs. There is no insulation on the balcony doors at all. Noisy hotel, rude receptionist, don’t care about solo travellers….wish I’d never stayed there.