Hyatt Regency Casablanca

The hotel was clean,the service was commendable, the staff were courteous,helpful and polite and the breakfast was remarkably good.

There was nothing I can think of

Beds and rooms The breakfast was excellent and the swimming pool was nice and the gym was clean

The toilet does not have a sink and the shower is separate from the toilet

The hotel is in a very good location, and overall the room was spacious and comfortable. The bed was very comfortable, the AC worked perfectly, and the TV was large. I also appreciated having a Nespresso machine, good-quality tea, and a clean kettle in the room. Another plus was having the shower and toilet in separate areas, which was very convenient. The staff were genuinely lovely, welcoming and hospitable throughout my stay, which made a very positive difference. Overall, the hotel has many positives: a great location, spacious and comfortable rooms, good amenities and, above all, very kind and hospitable staff. With more attention to carpet cleanliness, food temperature at breakfast, and a little more assistance for families travelling with young children, the experience could be significantly improved. Food wise, I recommend their cappucinos and their napolitan pasta, it was delicious!

The main issue with the room was the cleanliness of the carpet. I was travelling with my 1-year-old, and after she crawled around the room, her feet and T-shirt were completely black. For a hotel of this standard, I would expect the carpets to be cleaned much more thoroughly, particularly considering that families with young children stay here. I was also disappointed with the way some of the breakfast items were displayed. Smoked salmon, cheeses and cold cuts were left out without refrigeration in a room that felt quite warm. Personally, I did not feel comfortable eating these items. Unfortunately, seeing how these temperature-sensitive foods were being kept also made me hesitant to order from room service during my stay. I really think this is something the hotel should review, as proper temperature control would make guests feel much more confident about the food. One other small disappointment concerned outside food delivery. I ordered a pizza from outside the hotel and, as I was alone with my 1-year-old and 7-year-old, I had hoped the hotel could help by having it brought up to the room. Instead, I had to go downstairs with the children to collect it myself. I completely understand that the hotel may have a policy regarding outside deliveries, but a little flexibility or assistance in this situation would have been greatly appreciated.

Near the Buraq fast train station. The singer and the band in the restaurant were good.

The beds were sagging on the sides. The restaurant has a very dated gloomy tent like fabric ceiling. Ordered lamb shoulder but was served lamb leg. The lamb leg had the bones, which confirmed it. Complained to the waiter who insisted it was lamb shoulder. When I challenged him to show me the shoulder bone he went to the kitchen and came back with a clean shoulder bone on a plate. That bone was clearly a shoulder bone, but it did not belong to the lamb leg in my plate. I told him that, and he did not utter a word.