Hotel Universal

Location was great and proximity to the beach and city community was more than ideal.

Sadly a couple of the amenities were closed like pool and normal breakfast terrace so would’ve loved to be able to experience those things.

Perfect location next to sea of Livorno, swimming pool. Warm welcome. Clean. Comfortable. Bernadette on reception is very professional. I will use this hotel again.

The pool

Nothing, it was great break from the heat in lucca staff every helpful bus stop very close to go to centro

Nice view and charming old building

It’s a very loud location on the Main Street where motos and cars buzz all night. Hotel advertises air conditioned rooms (at least they did when we booked) yet no air conditioning was “available”. That being said they state it was an Italy wide directive (which we 100% understands happens) however, they still charge the rate of a hotel WITH air conditioning. They should not be so lazy & note this on their marketing materials or remove it and don’t charge the price of a hotel with air conditioning. The windows do not have screens so if you open them to use with a fan, mosquito’s, light and more noise come in. After pleading our case they offered a 10€ discount 😂. Comparable hotels in style and offering were charging 30€-€60 less a night without air conditioning.