Hotel in Pakistan
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Elegant Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Accessible Parking
Outdoor Cooking
Family friendly
Ironing facilities
Smoking allowed
Toilet with grab rails
Accessible by lift
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Pakistan
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Aug 2026
Staff and the facilities
Buffet selection needs to be improved.
9 / 10Outstanding·Aug 2026
Swimming pool
Nothing
8 / 10Excellent·Aug 2026
We liked the overall ambience, services and food. The staff was polite, professional and accommodating. We enjoyed our stay.
The managment doesn't know how to address customer grievances. I explicitly informed them about the arrangements I wanted for my spouse's birthday, which was the only reason we chose Serena over others. But they made a blunder and switched our cakes with someone else.
I opened the cake at the surprise party, which was happening around 20 km away at Nagar. And it was my worst nightmare."Happy Birthday Mustafa Hussain" was written on the cake🤦 I couldn't believe my eyes. They simply ruined the evening.
The worst part when I approached them regarding the mistake they made, the best compensate they offered was to give a waiver on cake I was literally disappointed. I refused to accept their compensation and paid in full.
If you ever wish to visit Serena, just pray you don't get into any dispute with them...coz they're simply incapable of understanding customer grievances and how to compensate justly.
7 / 10Good·Jul 2026
Location and facilities.
Reception staff was a mess, they seem inhospitable and quite judgmental..was rather waiting for foreigners only..
Bank app didn’t respond over there they make a scene out of it, although I’ve deposited the amount through Karachi they were giving looks like I don’t belong to their fancy castle.
$$$$
Top rated by guests
9.3Outstanding
(211 Ratings)
"Very nice friendly and responsive staff."
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