Hotel Casa Palmela - Small Luxury Hotels of The World, Hotel & Country Houses

Large property overlooking vineyard many places to relax and near to Setubal

Beautiful setting, historic building, clean well appointed room, good breakfast, excellent evening restaurant, helpful professional staff.

None

Beautiful and quiet

Nothing

The location was really nice and the arrival stunning down a 150m driveway towards the low whitewashed buildings surrounded by vineyards. The hotel employees were very friendly.

We had booked the hotel as part of our 40th wedding anniversary celebrations and advised the hotel a few weeks prior to arrival. We received a note from the hotel thanking us for choosing Hotel Casa Palmela for such an important occasion and how much they looked forward to welcoming us. On arrival I was wished “Happy Birthday?!” We were assigned a standard room. No sign of an amenity ( aside from two dried up cookies ) and a welcome note that said “Dear Guest”……. The hotel is small, how many arrivals do they have?…….why no Dear Mr & Mrs B…… We booked dinner at the hotel restaurant a week ahead and received a message from the hotel the day prior to arrival advising us to book their restaurant……a little worrying? At dinner nobody knew that it was our wedding anniversary, the food was ok, presentation quite ordinary and prices quite high. Breakfast was good and the employees very friendly and welcoming. Check out was a non event. Nobody asked us about our stay. On the day of check in the online rate was €100.00 per night less than the rate we had paid. Rate fluctuations are expected but not over 70 % more! The hotel has an amazing history apparently but we never received any such information. Nothing in the room ( apart from horse riding lessons). There is a spa ( no information ) there are walks through the vineyards ( no information ). The hotel is surrounded by vineyards but they do not make their own wine. Apparently they belong to the Fonseca winery, their vineyard is close by ( no information ) This hotel is part of “ Small luxury hotels of the world”. They are very lucky to be included as our stay was very underwhelming and the lack of attention to detail is frightening!