Hotel Casa Palmela - Small Luxury Hotels of The World, Hotel & Villas

Absolutely stunning location. Quiet and beautiful location in the middle of the vineyards. Welcome drink based on sweet Muscatel produced nearby. Well trained, polite and high standard presenting personnel. Marvellous ambience and views. Breakfast on the porch with my Wife. This memory stays with me for long.

All was fine. No remarks except the price of the stay itself which is challenging.

The hotels is clean and the staff are great. The grounds are a bonus to walk around and explore.

Rooms are small, but this is understood due to the age of the building. The adults only pool was not managed. Children and babies were at the pool at different times, and staff serving them didn't advise them to move to other pool. Signage of pool rules and shower location poor. Nearly every guest did not shower before entering the pool. This is understandable due to the location of signage and the fact that there is no signage for the shower and it is difficult to locate.

Beautiful property with 400 years of history. Warm and welcoming staff. The rooms are beautiful and well maintained. The restaurant was also superb. The views are breathtaking

The location was really nice and the arrival stunning down a 150m driveway towards the low whitewashed buildings surrounded by vineyards. The hotel employees were very friendly.

We had booked the hotel as part of our 40th wedding anniversary celebrations and advised the hotel a few weeks prior to arrival. We received a note from the hotel thanking us for choosing Hotel Casa Palmela for such an important occasion and how much they looked forward to welcoming us. On arrival I was wished “Happy Birthday?!” We were assigned a standard room. No sign of an amenity ( aside from two dried up cookies ) and a welcome note that said “Dear Guest”……. The hotel is small, how many arrivals do they have?…….why no Dear Mr & Mrs B…… We booked dinner at the hotel restaurant a week ahead and received a message from the hotel the day prior to arrival advising us to book their restaurant……a little worrying? At dinner nobody knew that it was our wedding anniversary, the food was ok, presentation quite ordinary and prices quite high. Breakfast was good and the employees very friendly and welcoming. Check out was a non event. Nobody asked us about our stay. On the day of check in the online rate was €100.00 per night less than the rate we had paid. Rate fluctuations are expected but not over 70 % more! The hotel has an amazing history apparently but we never received any such information. Nothing in the room ( apart from horse riding lessons). There is a spa ( no information ) there are walks through the vineyards ( no information ). The hotel is surrounded by vineyards but they do not make their own wine. Apparently they belong to the Fonseca winery, their vineyard is close by ( no information ) This hotel is part of “ Small luxury hotels of the world”. They are very lucky to be included as our stay was very underwhelming and the lack of attention to detail is frightening!