Palazzo Sant'Anna Lecce

Staff was incredibly helpful and friendly.

The roof top area could be nicer.

Great location in the old city. Room was lovely and spacious - lots of storage space, comfy bed and a top bathroom. The staff welcomed us into this home from home every time we walked through the door. It was a very happy stay and we would recommend it highly.

Nothing of any note

The staff were incredible. I loved how they communicated with us and made sure we had a special experience.

Firstly, Alfonso was exceptional. Very good staff here helped us with an early check in and room with a bath. We really appreciated that as my husband had just come out of intensive care. However, we paid 320 euros for our room - just for one night, and this was definitely not good value for money. The staff try and 'sell' you the happy hour (even though my they knew my husband came out of hospital and unlikely to drink), the breakfast menu had a 3.5 euro charge for fresh orange juice that we noticed after we ordered it. However, to the hotel's credit, they did not charge us for this on check out. When paying 320 euro for one night, I was really surprised to find things like that chargeable! Everything in the room chargeable too. It really felt as though they wanted to sell you everything... The photos had sold the place to me as we had just come from another boutique hotel with a lovely breakfast area on the roof. The photos led me believe that this hotel also had an eating area on the roof - pictures showed tables, chairs and lighting, but when we went up there - nothing. Just a few plain sun loungers, not like the photos. But the most disappointing thing was that we paid less for this hotel than we did the Patria Palace - a 5star leading hotel of the world (where we stayed the following couple of days)! And the facilities at the Patria, breakfast there etc etc far surpassed this boutique hotel and no charge for fresh orange juice! The thing that was positive about this boutique hotel was one member of staff, Alfonso, who couldn't have been kinder and even drove us to the Patria Palace. It makes me feel bad writing this review, but one person does not make up for the fact that the owners dynamic pricing serves to rip off guests who need to book last minute. The rate we paid was exorbitant for what we got, definitely not value for money at 320 euros a night. I would have expected around 160 euro max.

As above!