Le Palace de Menthon

The place felt like a dream. The entire hotel is absolutely stunning, breathtakingly beautiful and impressive in every way. Our room was spacious and beautifully appointed, and we particularly appreciated the thoughtful little touches: the teddy bear waiting for our son, the bottle of champagne chilling in an ice bucket upon arrival, and all those details that make a stay feel truly special. Overall, we were very happy with the staff, although the front desk experience was a little inconsistent, with some team members being great and others somewhat less so. On arrival, one receptionist told me she wasn’t even aware that the hotel had a kids’ club and was therefore unable to point us in the right direction. She also mentioned that we were lucky our room was ready. Given that I arrived at 4:30 pm and the hotel’s official check-in time is 4 pm, I wouldn’t exactly call that luck or special treatment! That said, there were some truly outstanding people who made our stay even more memorable. I absolutely loved the bar and the bartenders, the valet service was excellent, and the restaurant’s sommelier deserves a very special mention. His knowledge, personality and passion add an immense amount to the overall dining experience. The restaurant floor staff were also great: courteous, attentive and professional, yet with a refreshing warmth and natural friendliness that made the experience all the more enjoyable. All in all, a fantastic stay in a truly beautiful hotel. There is very little to complain about, and we will definitely be coming back on our next visit to Annecy.

The content of the minibar could be improved, sometimes you just want to grab a drink or a snack without calling room service.

Aladin (seriously thats his name;) aka the concierge valet car park & ebike rental employee was the best , most helpful employee there , he was very kind & welcoming while being friendly and professional -- we told him we would write to sing his praises - he deserves 5 stars! The property has a pretty view and the lake and mountains are stunning.

Sadly, from the start I regretted booking.com as the hotel wouldn't let us pay by cc over phone we had to pay through a separate link -- but each time I tried it said the link had expired, then we got threatening emails saying they'd cancel our reservation, it was our anniversary, so I called again -- it took several Frustrating attempts to make it work --ugh! When I asked if they could make dinner reservation for us the front desk lady said she Didn't Know! Had to Ask Her to transfer us to the restaurant -- who then told us to call back later !( **Q: management -- what kind of training do the front desk staff get if his palace hotel is meant to be 5 stars)**?! Then wished we let them cancel, as we saw after we got there, they made us wait for our tiny attic room Until 4 pm to check in -- even though the hotel was not full, off season, & room rates advertised for a double room with balcony they reported was cheaper than our booking rate:(. We wanted to use the fitness center w advertised sauna hammam, but that was Out of Order. Tried to ask about the advertisedspa options, put on hold long time, had to walk down to the conference rooms as directed had to try various locked entrances only to find out indeed they Had other rdvs which the front desk concierge didn't offer. The spa attendant looked barely 16 -- although sweet, she was not professional or experienced .. I had to ask for water, ask for a cushion, ask for some lotion even though paid top rates for a facial soin visage hydratant which attendant insisted I take. Ended up lying there more frustrated vs relaxed -- it was not worth the cost..:( My husband & I travel often & That was not 5 star as promised , even though the outside looks like it should be! No tissues in the room, no little milk creamers to go with the coffee capsules, v small side tables, not enough plug outlets to charge devices and a front desk person who Really didnt know about customer service.

Amazing location. Beautiful property. Very comfortable bed and room. We had a great ride around the lake but watch that the bikes have full battery. I got home with only 1% left.

The staff could be a little unhelpful in the bar. We had dinner there a few nights wanting something simple but it took hours and they weren’t very forthcoming in service.

This hotel has a nice view and with lake around. I can say a romantic view.

Room was small that I didn’t expected. Heather doesn’t work on the toilet and that was so cold.