Smiths At Gretna Green Hotel

Large clean room, restaurant was lovely too

Room 21 is right next to the kitchen fans so a droning noise till 11pm couldn't open window because of the noise, also couldn't put air con on as it was really noisy and rattled a lot, also the bathroom smelt very damp, mentioned this on check out and was told if u stay again don't except room 21,

Convenient location. Extensive parking. Courteous staff throughout. Beautiful room and facilities. Well maintained and decorated throughout. Good bar range. Extensive and vibrant lounge seating. Tasty breakfast with good choices. Hotel runs an attentive but relaxed atmosphere. Very enjoyable in every way

I love the hotel food really good and very clean

Nothing

The property was very nice overall, and the room we were given was clean, comfortable, and well presented. The staff were polite and helpful, and the location was perfect for attending my friend’s wedding.

I was disappointed because I had booked a one-bedroom cottage, but upon arrival, I was informed there was an electricity issue and we were moved to an executive room instead. Although the room itself was lovely, it was not what I had booked, and it meant we were separated from our friends who were staying in the cottages for the wedding, which impacted our experience. Additionally, I paid £300 for the cottage, but the executive room costs £121 per night (£222 for two nights). Given this difference, I feel this was not equivalent accommodation. I would appreciate it if the hotel could offer a partial refund or appropriate compensation to reflect the difference in room type and the inconvenience caused.