Hotel in Mazatlan
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
This tropical-style hotel is located next to Mazatlán Beach and features a spa, gym, and a large outdoor pool with a waterfall and hot tub. The rooms include a spacious terrace with sea views.
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Beach access
Garden
Laundry services
Beach front
Family friendly
Ironing facilities
Toilet with grab rails
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Mazatlan
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Jul 2026
Nice
8 / 10Excellent·Mar 2026
With the change in resort ownership recently (now Fiesta Americana affiliated), there seems to be some disconnection between the focus on customer service around the pool area. The staff do an okay job in taking care of the visitors, but they are not focusing on asking simple questions like -- "would you like to see a menu" when they deliver a drink order, or "how was your drink or food today", or "do you have any questions or special needs during your stay". The resort management needs to reinforce the importance to staff that getting additional food or drink orders helps the bottom line for the resort and for the servers through tips. The staff were very friendly and assisted when we approached them with questions, so they do a good job in representing the Fiesta Americana brand.
See my above comments.
10 / 10Outstanding·Feb 2026
Excellent stuff, excellent attitude, and very helpful.
Adrian at the front, was very friendly and helpful.
Housekeepers were very sweet and nice.
My fridge didn’t work. Spoiled all my food in room 6105
6 / 10Average·May 2025
Large room. Booked an oceanview jr suite.
Very dated and poorly constructed. Wifi went out several times. AC down a couple of times. Staff not attentive at pool
$$$$
Top rated by guests
8.8Excellent
(82 Ratings)
"Nice"
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