Quality Hotel Oceans Tutukaka

A big hotel in a lovely little harbour town. The 2 bedroom apartment was huge and provided everything required. The staff were both friendly and helpful. A few options for dinner which was surprising in such a small little town.

Two adjoined rooms for our family, beds super comfy and lots of room with TV's was quiet as not many guests, but had a small fridge and kettle and some basic items to make a cuppa. Breakfast absolutely exceptional, (one breakfast order was overlooked) but they apologised and everything served up looked and tasted amazing, we had everything from pasta to big breakfast to waffles and absolutely 5 star including the morning coffees. Beds large and comfy as where the rooms, and very clean which was good.

Near the water, however though it was mid-week and there was almost no body else around (staying in the accomodation) we didn't get given or upgraded a water view - which would have made such a difference to our outlook and enjoyment for our first family holiday in three years - so instead we looked out over the car park! I don't believe the windows either any of the sliding and swing open windows are legal as there are no 'stays' on them, yet a fall by a child or adult would almost certainly be fatal - windows open wide up and theres no balcony or anything else to prevent a direct drop fall. MANAGMENT get security stays on all your windows ASAP to keep children and people safe at these apartments. When we arrived I was super hungry and fortunatly had our picnic basket with some food stuffs as we found out that the kitchen was closed that evening, however no toaster in room. I asked at reception if I could borrow a toaster/get my bread toasted, but was told no they are not available due to the potential for smoke alarms/sprinkler systems. Funnily enough about 1/2 hour later I was looking out the window in the car park and saw the same lady holding a toaster and butter (I was quite excited thinking she was going the extra mile to help me out) but alas this was clearly for themselves or someone else who is allowed a toaster in the building..... (wished I had time to take a photo as it was quite ironic!) The staff need to check things like body wash (completely empty in our apartment) and also fittings were loose on lots of the bathroom things ie toilet roll holder, shower flops down, etc. Pool un-swimmable because it was freezing weather and the pool is not heated at all, so a bit of a waste of time unless your lucky enough to stay on a hot summers day.

Our room was large, very clean, prime location and view.

The location was great.

Positives: Greeting - staff lovely Location - wonderful Linens - fluffy towels, clean crisp sheets Breakfast - delicious Negatives: - High tariff off-peak compared to other North Island hot spots I travel to - Beds hard, pillows lumpy, they need toppers and pillow selection - Restaurant closed for dinner low season although message I got from hotel implied it was open - The hotel exterior was painted like a children’s daycare centre and an eyesore to the surrounding environment. The back garden was neglected looking with half dead trees - Lift was tired and sloppily painted. - The hallways were scuffed and dinged with dirty stains on the carpet which was not welcoming at all, felt like a hostel. Needs a big spruce up.