La Quercetta

Rooms were perfect, breakfast was delicious, pools were great and the views were incredible

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Calmness , colors , a sense of peacefulness

I wish the rooms were equipped with coffee prep equipment

Location and the views of Umbria were just breathtaking, it’s so peaceful and serene. Incredible well kept surroundings, lots of attention to detail. The infinity pool was my favourite part! Rooms very good size and clean, no noisy aircon (!). We also had dinner one night, food was really good and service super friendly. This spot is everything and more you can expect from truly special place!

The property itself is beautiful and the location is very good, especially as a base to explore Umbria. It is well positioned for visiting different towns in the region. The staff were also very polite, friendly and helpful whenever we managed to find someone to speak to.

Unfortunately, almost everything beyond the location and the staff was disappointing. I paid €1,410 for seven nights, and at this price I expected a much better level of comfort and service. The room did not even have a proper cupboard or cabinet to store clothes, room service was basically nonexistent, and communication with the property was extremely difficult because there was rarely anyone available. The biggest issue was the air conditioning. I specifically paid extra for a room advertised with AC, as some rooms were listed without it. However, the AC did not properly cool the room. We complained, tried different settings, and even changed rooms. Eventually we were told that the central cooling had been switched off because it was considered winter season. For me, this is completely unacceptable. If AC is advertised and a guest pays extra for it, it should actually be available. The staff themselves were very polite and helpful whenever we managed to find someone, but the property clearly suffers from poor management and a serious lack of service. It is a beautiful place with great potential, but the way it is managed lets it down badly. I would not return.