La posizione centrale dell'appartamento, l'arredamento, la lavatrice-asciugatrice, la tv con Netflix

L'anticipo dell'orario di check-in a pagamento

El alojamiento es ideal para estadías largas y cortas, es muy cómodo, elegante y con muchos detalles. Se evidencia el toque de diseñador en cada sala. Está muy céntrico y tiene todo lo que necesitas para unos días de vacaciones, te dan tips y recomendaciones de lugares de interés turístico y también para comer. La relación con el anfitrión es buena. Volveremos

Sehr schöne Unterkunft. Wir haben uns sehr wohl gefühlt. Allein im Eingangsbereich wäre eine Garderobe wünschenswert.

Pro Person nur ein einziges Badetuch. Kein Handtuch, kein Badeteppich.

Well-kept apartment (but impersonal and rigid communication) The apartment is well maintained and in a great location (ideal for exploring the historic center). However, the overall experience was affected by impersonal and rather inflexible communication. To be clear, I have no issue with an extra fee being charged for early check-in. But in my case, I had clearly stated that my arrival would fall within the hour just before the official check-in time. As a guest, it would have been appreciated to receive the self check-in instructions a bit earlier (rather than being told to wait strictly until 3:00 PM). The extra charge was insisted upon right up to the last minute, only to then be denied. To add to that, the access codes were sent a few minutes after the scheduled time (a small delay, yes, but one that felt almost intentional considering we hadn’t agreed to pay the surcharge). The overall issue was the feeling of communicating exclusively through automated messages, which stripped the interaction of any sense of warmth or real hospitality. This extended to the recommendations provided, which were punctual and technically helpful, but focused mainly on international cuisines (like sushi) and places very close to the apartment (more for convenience than for cultural or culinary relevance). As visitors, we would have appreciated suggestions that reflect the local identity and help immerse ourselves in the city’s atmosphere. Lastly, the check-out instructions included some rather unusual (though technically optional) suggestions: placing used linens in the washing machine, starting the dishwasher, and even repositioning any furniture that had been moved. For the record, we didn’t move a thing (but it did feel a bit surreal). We were on a leisure trip, not hired to do home staging. All in all, the apartment is practical and nicely kept (but what’s missing is the human touch that turns a stay from “just fine” into something truly memorable).