Everything

One staff member not very helpful

very central, everything was within walking distance

To get there by car is a bit confusing, the receptionist directions weren’t that clear

Fantastic hotel. Large, well appointed modern room with seating area.

All good though didn’t eat there

Very clean and spacious room. Well located, close to restaurants and bars and to the cathedral. The dinner was very good

The reception has really worn down carpets that need to be changed and overall the entrance doesn't convey what you expect from an hotel in this category.

Everything was great,we had a wonderful time in Burgos. The hotel is perfectly situated. The parking service was really convenient.

Nothing to report.

Everything

N/A

the location. the 4th floor room with a view to the cathedral. the food was good.

some confusion about our room sent us up and down a couple of times during checkin. later on the staff was helpful. inconsistent service.

great location with secure parking.

nothing

todo en general

The location was fantastic 👍

The bed was so bad 👎

front desk personnel very friendly, great venue and central location.

hairs in bathroom

The place is centrally located and clean the only complaint i have is that the showers heads were coming off the wall needs maintenance.

maintenance on some areas

The staff was above and beyond. Not only did they arrange a multi country rental car for us without a hitch, they were able to get me an emergency dental appointment in less than 24 hours. Thanks especially to Aimia who found me a super dentist and turned us on to La Favorita around the corner where we ate every night. Babia down the street for morning coffee. Would not stay anywhere else.

Nothing. Loved it all.

It was very central in Burgos so wonderful for walking around the area.

Very difficult to find. Not good address for the satnav but very helpful when I rang up to say we were lost.

Location was superb!! Old town, cathedral and bars just round the corner. The double storey superior room was excellent with confy bed and cosy living room. Great

Bathroom was spacious but the rounded toilet didn't work for me it was not to my liking. Bath was just ok!

nice location, and clean room

breakfast was too expensive for what it was

location

room required upgrade looked at breakfast, but didn’t decide to take as it didn’t look as if it had been refreshed for hours

. great staff at front desk.

The place looks better pictures but looks like the rooms, hallways and need a big makeover. the rooms looked outdated. the location is excellent, but access via vehicle is a bit trickier. you must call in to have access, but it's quick. staff was great. especially the gal at front desk and housekeeping el señor at the continental breakfast area seemed a bit flustered with the volume of folks showing up. we were one of the first to show up, and he did not allow us to go into the "nicer room" I asked to enter and preferred. NEXT thing you know a stampede of folks kept going in and he said nothing about not entering. Not cool. He needed to polish his etiquette to reflect the four star rating I assume they want to retain.

Location is great.

Parking extremely difficult and managed in a peculiar way with effectively designated parking places but no communication of same. Parking very tight. Hotel rooms are dated.

The location is great , but the first room we got made me really uncomfortable, everything looks weird , totally different with the pics I saw online , especially the bathroom, super narrow, unbelievable. But finally I asked the staff to change another room for us ,was better but just soso , breakfast not good as well .