Hotel in Surabaya
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
Comfortable Accommodations
Amenities
Business facilities
Airport transportation available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
WiFi/Internet
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Surabaya
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Aug 2026
THE HOTEL WAS MUCH MORE THEN I EXPECTED. THE ROOM WAS VERY CLASSY AND COMFORTABLE. AMENITIES WAS WERE VERY NICE. I ENJOYED THE POOL LOCATION AND THE GYM. HOTEL WAS VERY CLEAN AND THE HOTEL STAFF VERY FRIENDLY AND WELL TRAINED TO MEET THE GUEST NEEDS...BUT THERE WAS AN ISSUE ABOUT 'STAFF' THAT I WILL ADDRESS 'WHAT DIDN'T YOU LIKE'. I'M PLEASED THAT I REQUESTED A LOWER FLOOR AND IT WAS PLEASANTLY MET. THE HOTEL IS CLEARLY WELL KEPT AND GROUNDS VERY CLEAN. INDONESIAN FOOD AT THE BREAKFAST BUFFET WAS TOP NOTCH.
MY ONLY COMPLAIN HAPPENED AT THE BUFFET RESTAURANT. I REQUESTED TWO EGGS SUNNY SIDE UP AND I NOTICED THE SAUTE COOK LEAVING HER STATION TO GO BACK THE KITCHEN. I THEN RECEIVED TWO SUNNY SIDE UP EGGS WHICH LOOKED PRE COOKED AND THE SIDE OF THE EGGS STARTED TO CURL UP. MEANING THAT IT WAS PLACED IN A REFRIGERATOR. I THOUGHT I MIGHT BE MISTAKING THE FACT THAT IT WAS PRE COOKED. I WAS CORRECT, IT WAS SERVED TO ME NICE AND COLD. BEING FROM AMERICA, I WANTED NICE 'HOT' EGGS BUT INSTEAD RECEIVED COLD EGGS. AS A RETIRED EXECUTIVE CHEF, I'M FULLY AWARE OF FOOD COST AND FOOD WASTE, BUT SAVING PRE COOKED EGGS AND SERVING IT WAS A BIT OF A STRETCH TO SAVE COST. I'M NOT SURE IF THE INSTRUCTIONS CAME FROM THE EXECUTIVE CHEF BUT A RETRAINING SHOULD BE APPLIED HERE.
10 / 10Outstanding·Jul 2026
Very helpful staff
9 / 10Outstanding·Jun 2026
Great service! Good room!
5 / 10·May 2025
In a good location for the work we had do.
Staff very friendly and helpful, esp your receptionists and door men
Only smoking room available despite my profile on Booking.com indicates non-smoker. No options given.
Breakfast room extremely warm in the morning. Need better AC.
Rain Shower head blocked
Wall paper / paint coming off
Breakfast was so so. Nothing special
$$$$
Top rated by guests
8.4Excellent
(282 Ratings)
"THE HOTEL WAS MUCH MORE THEN I EXPECTED. THE ROOM WAS VERY CLASSY AND COMFORTABLE. AMENITIES WAS WERE VERY NICE. I ENJOYED THE POOL LOCATION AND THE GYM. HOTEL WAS VERY CLEAN AND THE HOTEL STAFF VE..."
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