Garry's service was spectacular in assisting with the language barrier in Dongguan. He was extremely supportive and always available and willing to help!

So many things i have to say about the hotel but let me summarize it as follows: Very welcoming staff, spacious rooms, value for money and close to certain stores. Most importantly, i have never seen such a hotel that is so attentive to details like this before. For example, i have forgot my mousepad and was using my t-shirt as a pad so the housekeeping realized that while cleaning the room so they left a note as displayed in the pic stating and i translate " we realized that you forgot your mousepad so we have your back " Imagine!!! And that really made my day..Special thanks to Garry from the guest relation who knew from my passport that it was my bday and made sure that a cake is delivered to my room with lovely greetings on my bed ..That is next level of attentiveness..Garry if you are reading this then thank you and i believe the hotel is lucky to have you :)

Nothing really but i would recommend to have a room service menu accessible not via wechat but other platforms as well and more international theme buffet at breakfast is recommended

Gerry was a great host.

The breakfast menu was elaborate, even for an international traveller. There were some issues during service because of the language problems. But the staff was very polite and helping. The location is great, next to a major exhibition ground and a metro station.

I stayed for 2 nights. The first night the room a.c. wasn't working properly (not provide adequate cooling). I requested a room change for the 2nd night, which was done readily and the 2nd night room was great and on a higher floor. When I changed my room around noon, I by mistake left some of my food items in the fridge in the old room and only learned about it later in the day. I asked the reception about it and although they took some time, but managed to find my food and returned it to my new room with an apology and another food platter. So the staff were very polite and helpful, but could be better with better english proficiency.

Clean and luxurious Many restaurants inside the hotel

The toilet clogged up every day:(