Lake Kivu Serena Hotel

Lake Kivu Serena Hotel Hotel in Democratic Republic of the Congo

About this hotel

Situated in Democratic Republic of the Congo, this attractive hotel for $103 per night is a fantastic option for your next vacation. Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar.

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Garden

Family friendly

Map of Democratic Republic of the Congo

Lake Kivu Serena Hotel

4.1

Excellent(174 Reviews)

Hotel in Democratic Republic of the Congo

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen / Kitchenette and more

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About this hotel

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Garden

Family friendly

Map of Democratic Republic of the Congo

Reviews

4.1/5.0

Excellent(174 Reviews)

100% verified reviews

10.0

Jul 2023

My son and grandson and I had a lovely stay

Location, clean rooms, good good

Nothing

9.0

Jul 2023

Very comfortable and pleasant.

Everything was very good. Spa not yet open and no pool (not that it is warm enough for a pool anyway). Rooms lovely and big but a little bit too cool (atmosphere and temperature) Bed very comfortable Beautiful flowers and birds. Excellent food. Great location. Helpful and knowledgeable team.

Bit characterless

6.0

May 2023

Pleasant

One car tire was deflated in hotel parking., and reported to us by staff 2 hours after we arrived. Luckily, we had air pump in car, refilled tire and found no punture. Management should review hotel staff in that area, check if other guests hv had 'tire punctures' in the hotel parking

8.0

Apr 2023

Beautiful stay right on the lake!

the hotel is very well located right on the beach and within walking distance of a few restaurants. it also has a pool which is nice for the hot days and each room has a balcony which is very nice. the hotel has a lot of amazing amenities and the staff are very helpful.

unfortunately on 1 of the nights there was an event where the music was very loud. this isn’t a usual occurrence though so shouldn’t impact your decision to go too much.

9.0

Mar 2023

It was memorable

The staff was very helpful and friendly. The food was great and the location is excellent

Everything was fine and exceeded my expectations. Thank u to all the staff

7.0

Mar 2023

Good

Staff and great breakfast

The price / room rates do not much the hotel standards

7.0

Feb 2023

Good

I loved the fact that they were able to check us in late at night. The location was breathtaking and very green

They were carrying out renovations in the rooms from the early hours of the day till late into the night!! Creating a whole lots of banging noise! We had to tell them off one of the nights around 9pm before they stopped. Also, the air conditioner in my room was dripping a lot of water…. almost like a running tap, I rang for them to come have a look, they only brought a towel.

8.0

Feb 2023

Lovely hotel, concerns about exit/entry safety

Excellent and caring staff - my husband injured his ankle and they found a stick for him to help him walk. Nice food - breakfast in particular was a highlight. Great facilities. Bar staff very attentive and nice.

Didn’t like being hassled by people trying to sell us boat trips every time we left the hotel. I recognise this is beyond the control of the staff but the location makes it impossible to avoid and not very pleasant, especially when I left the hotel alone. Noisy maintenance works made it hard to relax in the room in the afternoon. Housekeeping repeatedly knocked on the door before 10am (we should have put the do not disturb sign on, but did not realise we had to do it so early) plus a call from reception at 10am to ask why we had missed breakfast felt a bit much. There was a quite noisy event happening in the garden which meant the early evening dinner at the bar by the pool was not as peaceful as we would have liked.

10.0

Feb 2023

Excellent

5.0

Jan 2023

Pleasant atmosphere and friendly service, a unique experience in a unique location in Africa!

The location of Lake Kivu Serena Hotel, especially with the beach on the Lake, and the facilities, especially the pool, are highlights. The friendliness and helpfulness of the staff in general also made for a memorable stay.

A few quirks during our stay took away from a higher rated experience, including refusal by serving staff during dinner at Upstairs Restaurant to provide meal choices from the a la carte menu, and insisting that only the buffet option (the most expensive, at $30) was available (highly irregular for an international establishment such as Serena...); and being presented with a bill at check-out for two family rooms already paid for in full in advance. Both matters were, however, resolved quickly by supervising staff, to their credit. Perhaps the misunderstandings were as a result of a language barrier, and could be resolved by some more focused training? It would also be nice if the beach could be cleaned earlier in the morning (e.g. before 09:30) to enable enjoyment of the beach front atmosphere earlier in the morning without the previous day's dirty dishes and rubbish lying around.

8.0

Oct 2022

My Lake kivu serena experience

Friendly staff and very helpful and cateous.

Need to improve English communication for waiters, this was a barrier at times. Drinks were very expensive. Food not that bad.

10.0

Oct 2022

Beautiful

clean

nothing

8.0

Oct 2022

Very good

The location is great, the equipment, swimming pool and the breakfast are amazing. The room is comfortable, especially the bed.

The person welcoming me when I checked in was a bit cold and rushing. The room could have been bigger for the price and would need a refreshment/ more African vibes decoration like in the other Serena hotel. It would be great if the staff could inform us better about the different activities in the region

7.0

Aug 2022

Good

Everything. It is a great hotel.

The wall to wall floor carpets in the corridors and rooms are stained.

10.0

Jul 2022

Exceptional

The premises nice and clean

8.0

Jul 2022

beautiful relaxed and serene

it’s very open and easy access and the location is beautiful - staff were lovely

nothing

8.0

Jun 2022

Nice relaxing get-away.

Breakfast buffet was amazing, very friendly and attentive staff, clean and relaxing pool area. Very good wi-fi connection wherever you are in the hotel.

Rooms had a very old feel, no fridge, few electricity plugs in the room. The wellness was limited to massage options. ( no sauna, spa) boat rides the hotel offered were overpriced, better to use local boats at the dock.

7.0

Jun 2022

A relaxing place to stay

Lovely grounds with swimming pool and beach area right on the edge of Lake Kivu Comfortable bed and large room Excellent choice at breakfast

The room price is very high for Rwanda

10.0

Mar 2022

Exceptional

The location in front of the lake Kivu. Rooms are confortables. Good food

I liked everything

10.0

Mar 2022

Amazing

Everything

Nothing

5.0

Jan 2022

Passable

The beach, the boat trip. But especially time with my family.

Amenities are quite old. Hotel doesn't emphasize on what activities can be done in or around the hotel.

8.0

Dec 2021

Very good

8.0

Dec 2021

Great location and very popular on the weekends.

the property was absolutely perfect and in a great location

There was nothing wrong with the property. In fact, it was so popular that there were parties every day except the first that I stayed. if you like peace and quiet, go on a weekday.

10.0

Nov 2021

Amazing weekend. Scenic location and perfect views.

Breakfast was amazing as always. Great selections including gluten free ones and lots of fresh fruit. The a la carte menu was also amazing and the chef made a mean pepper steak, medium-rare, just the way I asked.

Communication on COVID requirements was not so clear. It was not obvious from their site whether we would need COVID tests before arrival or if there were exceptions for vaccinated people.

8.0

Nov 2021

Besides the roaches and the fridge issue, Serena Lake Kivu is a safe, and nice place to stay.

The security is great more than anywhere I have been in Africa. Breakfast buffet was tasty and many options of dishes to pick from, the location of the hotel is perfect! The lake and the beach is right at the hotel, staff, is great and helpful too . Most housekeeping staff are nice too and knew their job.

I didn't like the fact that I did not find the fridge inside the room that I paid for, but the problem was solved after I mentioned it to the staff.

8.0

Oct 2021

We enjoyed our stay in Serena Hotel

The breakfast was excellent, the staff help us to understand the rulers of the Hotel. Only reception and booking office was confusing about our online book but they arrange and we appreciated

The time for checking out should be extended because 11:00 sometimes the people are still on breakfast it would be better to add another horse so that the people can enjoy breakfast and relaxing if they have only one day

FAQs

How much does this hotel cost compared to others in Democratic Republic of the Congo?

The average price for a rental in Democratic Republic of the Congo is $75 per night. This rental is $28 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Lake Kivu Serena Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Lake Kivu Serena Hotel. Enjoy the water!

Is Lake Kivu Serena Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Lake Kivu Serena Hotel?

We found 14 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.

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Lake Kivu Serena Hotel

About this hotel

Amenities

Map of Democratic Republic of the Congo

Lake Kivu Serena Hotel

Hotel in Democratic Republic of the Congo

Reasons to book

About this hotel

Amenities

Map of Democratic Republic of the Congo

Reviews

FAQs

How much does this hotel cost compared to others in Democratic Republic of the Congo?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Lake Kivu Serena Hotel pet friendly?

What amenities are available at Lake Kivu Serena Hotel?

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