Hotel in Africa
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Lake Kivu Serena Hotel is located just 1.9 mi from the center of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar.
Amenities
Business facilities
Airport transportation available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Private beach access
Beach access
Garden
Laundry services
Accessible Parking
Beach front
Family friendly
Safe
Childcare services
Contactless check-in/out
Housekeeping available
Tennis court
Cleaning products
Map of Africa
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Super location and staff
Nothing
10 / 10Outstanding·Jul 2026
The breakfast buffet is always amazing, lots of variety! The pool is quite large and we basically had it to ourselves. The lifeguard gave my kids goggles and donut rafts. We had a wonderful time at the lake shore, enjoying the waves, and the gentle breeze. The staff were friendly and helpful. They set up on a big TV screen by the pool so we could have the world cup. The beds were super comfortable and the Air Conditioning worked well.
Food from the restaurant was ridiculously expensive. The pizza was gross -- don't try it. The chicken wings were descent but I wouldn't order them again. The pasta carbonara with chicken was delicious. My kids loved it and the price wasn't too bad.
My room was supposed to have a lake view but we were on the side of the hotel. We could barely see it. I didn't complain or ask for a room change.
8 / 10Excellent·May 2026
Lovely and amazing location. Staff are friendly and helpful. The food was great. Just a great experience
Internet was slow and unreliable
6 / 10Average·Feb 2026
The reception and staff.
It is a little dated and I saw bugs that looked like roaches in the room. The carpet in the dining room was soiled.
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Top rated by guests
8.6Excellent
(153 Ratings)
"Super location and staff"
Verified guestDon't miss out! Price and availability may change
