Ashford International Hotel & Spa
About this hotel
Situated in Ashford, this lovely hotel for $115 per night is a great choice for your next vacation. The Ashford International Hotel is just minutes from the M20 and the Eurostar connection. Rooms have flat-screen TVs, and the hotel also boasts a restaurant, pool and hot tub.
Amenities
Pool
Pets allowed
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of Ashford
Reviews
3.5/5.0
Average(3,755 Reviews)
100% verified reviews
7.0
Great location for the shuttle and very nice decor throughout the hotel. Decent brrakfast
Overcharged £26 for a tiny piece of fish snd a spoonful size of mash. 20% rducted but was rather dismayed as whole meal was less than3 inches! Car park was a bit tight and packed
4.0
The range of different things
My first room was dirty !!! The bath wouldn’t drain …. The chair was wet and dirty , the room felt very uncomfortable to stay in !
8.0
Clean, comfortable rooms with good facilities
Watch weekends because events reduce your ability to enjoy the property. I understand why they want to host events but I would not go back at the weekend, rather find another hotel. Shame because it is a great place to stay but not relaxing fighting lots of party goers.
7.0
Friendly staff, good atmosphere
My room service order didn’t arrive
The walkway to my room smelt of damp which was trying to be disguised with an artificial fragrance
7.0
Breakfast was basic. Proper boiling water in a pot for tea and coffee would be easy to facilitate- the machine wasn’t very goo d and not boiling so a crap cup of tea
Spa jacuzzi was too cool. Hotel guests should also be given a robe. Not a proper spa experience due to child swimming lessons so noisy not calming
10.0
Spacious
Some parts were not as cleaned
9.0
Location is fantastic, room sizes are excellent, staff always friendly and a great breakfast is always a great way to start the day !
Usually exceptionally clean , this time I found attention to be not as on the ball in the room (was clean enough / but usually outstanding)
8.0
Most things went well
The main meal was not good....... too little and meat well overcooked!
The price of drinks!!!!!!!!!!
4.0
the room was spacey although we paid extra for the upgrade. the room service was very edible with a moderate choice and fair price. The staff provided a pack breakfast as we were due to set off early and this was appreciated.
we specifically asked for a room close to reception / lifts as we are both disabled with some mobility issues. we sent a text to this effect and received notification that every effort would be made to accomodate this . . . why then were we given room 144, albiet on the ground floor, the furthest away from reception and the longest walk. We were both in significant pain upon eventual arrival at our room and at our car on departure.
the room was moderately grubby with scuff marks on the walls and skirting board , There was human hair in the bath tub and mould around the tub edge. The air conditioning wasn't working despite our best efforts to programme it.
10.0
Clean and tidy. Cleaning staff lovely. Especially Jade
Drinks and food VERY expensive. £14 for a Caesar salad is expensive…. But that didn’t even include chicken… and extra £5 for that. Disgraceful really.
10.0
Clean lovely welcoming hotel. Great breakfast.
4.0
The location is fine.
First I got a room with a floor covered in “furry friends” hair. Second room the bathroom had a urine smell. Don’t get me started about the remote control, filthy.. To me the hotel looks fancy but the rooms I have seen were disappointing.
10.0
Excellent value for money, staff friendly, food in restaurant was very tasty
The only issue I had was the air conditioning. It didn't seem reduce the temperature.
10.0
Spacious and well located
Nothing
8.0
We needed a place to stay as we were taking the Eurotúnel the next morning. This ticked the boxes as only 20 minutes away. The room was clean and fit for purpose :) we were travelling with our dog and he too was made to feel welcome 🐶 large well designed lobby, nice grounds and close to a couple of supermarkets, bowling and sainsbury petrol station
We arrived at 6.30pm due to traffic so my 12 year old daughter wasn’t allowed in the pool and the gym didnt open until 8am which meant i couldn’t use it before heading out. The two main reasons we had booked the hotel 😅 I think considering most places consider over 12s adults in hotels this rule is very silly. The food in the lobby was very mediocre and expensive for the quality.for a 4 star hotel should have had smart TVs as a given these days even for most 3 stars. People have progressed beyond free view !
1.0
Location was close to were I was visiting . It was also close to local amenities
The rooms were old and outdated. Bed sheets were stained. Rooms not cleaned to a four star standard. Bathrooms and toilets stained and not cleaned. Shower curtains need changing as they are full of mould unhygienic. Toliet tissue required changing and upkeep of the hotel in general is appalling . Duty manager requires further training of customer care within hospitality as service was poor or he may need training for bias and unconscious bias.
10.0
Property was clean , very clean room and good size . Apart from lacking a fridge the room was perfect . The spa facility was great , good size swim I pool .
The lack of the fridge
8.0
Much better experience this visit..and a nice meal in the Restaurant...all be it a tad expensive.
Expensive.
6.0
Location was great! Clean room and on the whole it was nice.
Upgrade - coffee machine not working, fridge not working and no bottle opener to open complimentary bottled wine and beer.
7.0
Breakfast
Very noisy at night with other guests slamming doors and shouting in the corridor on our floor , not a problem with room above ours, one bath towel in room had to ask twice for it, shower hose leaked but it was fixed, we bowl dirty with lime scale and it didn’t flush sufficiently. Monday morning breakfast was a free for all too many people , Tuesday a lot less and was comfortable but they didn’t have our name down for breakfast, but we were allowed in.
5.0
Close to Ashford
Room.not very clean needs a total make over very shabby .
Air con not working
Hot tub not working
8.0
Comfy clean room. Modern room on ground floor is great!
10.0
Everything!
10.0
Room was very good, very clean good size en-suite, Large flat screen TV that worked well. tea and coffee facilities in room.
Evening meal good. We had our small pet with us so we ate in the seating area just outside of the restaurant.
Breakfast was very good with a wide choice of food.
Staff very attentive, check in was very quick and organised.
No negative comments whatsoever.
5.0
nice lobby
bad food. shabby rooms. bar staff unfriendly
9.0
We particularly enjoyed the comfort of our room, variety of foods for breakfast and the pool. Our 7 year old son also found the hotel very "luxurious"
Had a few minor issues but the staff dealt with all of them so won't even mention here.
5.0
location good for us
shabby and generally not very clean
4.0
The breakfast wasn't good at all but the location was really good
Unfortunately when it came to the breakfast there was poor service because we had to wait for quite sometime to get our breakfast. I had my children and my sisters children and we were so disappointed
7.0
The main area looks like its been refurbished and looks and feels really good. The bar and restaurant are open plan and feel modern. The spa is good. The gym is good but not excellent.
The rooms have not had the same refurbishment as the main hotel/bar/restaurant and look and feel dated.
9.0
The reception area was lovely and the rooms
8.0
Breakfast and swimming pool
There was a bag of fast food rubbish in the room that hadn't been cleared away from previous room occupants.
3.0
it was all laid out
l did not like the fact our room was always cold, l did complain, it was like being in a Fridge, the last time we visited our room was lovely, that's the reason we came back, l was very disappointed.
1.0
the spa
there was mould in my bathroom and stains in the bed .I had two separate beds and not a double . the staff where very judgemental and took 20 minutes to come and take my order . I was even debating getting another hotel but was unable to due to having to spend £116 on my room which was unsatisfactory and unclean . the drinks/ cocktails where very basic I’m so upset about all this as I’ve stayed before and had a nice experience. Also the check in was very unpleasant I suffer with extreme anxiety and the worker on the front desk was very rude and adbrupt .
4.0
Easy to reach from channel tunnel. Staff were pleasant.
When booking I asked for a room near lift and they said it was noted. I am76 and find it difficult to open fire doors in hotel corridors. It is a large hotel and I was a long way from the lift - at least 4 fire doors. There were no supermarket trolleys for luggage, just the old fashined tall hotel porters type, which were very hard to push on the carpeted corridors. They said they had no other rooms available. If I had known then I would have cancelled and booked elsewhere.
Bedroom heating was not working (mid Jan!) and I ended up sleeping in a jumper with coats on the bed.
Dinner choice very limited.
1.0
Just to feedback on the above from our colleagues experience at dinner last night and our guests experience. It was not great they were extremely short staffed and clearly very stressed over dinner and the food was not good. The guests room was cold and in need of refurbishment so perhaps one to avoid in the future.
10.0
Spa
FAQs
How much does this hotel cost compared to others in Ashford?
The average price for a rental in Ashford is $120 per night. This rental is $5 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Ashford International Hotel & Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Ashford International Hotel & Spa. Enjoy the water!
Is Ashford International Hotel & Spa pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Ashford International Hotel & Spa?
We found 12 amenities for this rental. This includes pool, pets allowed, internet / wifi, parking, and laundry.
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