19th Hole Hotel, Carnoustie

Lovely people , very clean rooms (have stayed both in their single and double room ) , easy check in and check out and walking distance from where I was going . Had dinner there twice and it was delicious, too. When my heater in single room wasn't working , portable one was swiftly supplied. Thank you ! (Perhaps a "post box" type key card drop off within reception would be better than leaving key cards on unmanned reception desk ☺️)

Having worked in hotel industry for many years, I know any refurbs impact the availability of rooms etc so this is just my honest observation and suggestion : single room I usually stay in has new wall tiles but old, mosaic type small brown shower floor tiles, they appear grubby (although everything else is clean so I believe they are cleaned well) and some of them are cracked. Double room I stayed in last had a textile shower curtain , still wet having absorbed water from previous occupants' shower so not hygienic really . A small partition /perspex guard on that side of the bath would do the job and make it easier for staff to maintain, too . High score nevertheless as cleanliness is of high standard and people are genuinely lovely.

The staff were so friendly and helpful! Really went above and beyond to help us with anything we needed.

It was very cold in the room and the heater wouldn’t turn on, although we didn’t seek advice on how to fix it, I’m sure the lovely staff would of assisted if we had mentioned it

Clean, close to golf course, staff very friendly. Breakfast excellent

Nothing.

Room was comfortable and clean

No hand rail to get in/out of shower. We had to go hunting for someone to check us in and it was very loud being above the lounge.