The apartment is very clean. Has everything all facilities . Very beautiful view from the window.Close to all bus stops . 10 minutes from the city centre.

Good location most things in walking distance. Room was toasty warm during the cold snowy weather. Good shower.

Beds are very hard especially the spare bed for extra person. Honestly like sleeping on a concrete slab. Property should invest in some good mattress toppers! Coffee machine was faulty and didn’t work, also a very sparse selection of tea/coffee & no lights fitted to the loose wires above the kitchen unit and so it was difficult to see what we was doing with the kitchen being dark interior.

Everything was perfect, it's worth every penny

The view from our room was excellent!

We found a leftover towel from previous guests in our bathroom, and the trash from the bathroom wasn't cleaned out either. The dishes in the dishwasher were dirty. The checkout time is at 10:30, and the check-in time is ~15:00, which gives plenty of time to clean the room. Our friends lived in the other room, which was cleaner, but the dishwasher was on when they entered the room, and it kept going for 4 more hours, which is weird, so they had to forcefully turn it off. And the dishes were still dirty.

Nice modern room, good location, quiet and nice view of the mountains, easy contactless chenk-in, functional kitchen.

The room was not 100% clean - carpets had a bunch of dust and dirt on them, there were many long dark hairs on the white bedsheets, the TV didn’t work (had 0 channels and didn’t connect to Wifi) and when I wrote the hotel it seemed that someone would come in the morning to help with this but nothing happened. There were a bunch of small things that made it seem like you are not cared for really as a guest.

Nice place.

We dont have parking.

Modern and new apart-hotel. Self check-in. Just follow the instructions carefully.

The parking under the hotel. I found it too small and narrow. Not really comfortable.

Very clean. The kitchen is very well equipped. There is a coffee machine with capsules (although there were only three capsules for three persons for two days). Lots of built in wardrobes which are very convenient. There is underground parking if needed. I liked the fact that there is the possibility of communication with the staff, even on a Sunday. I can recommend these apartments with great pleasure. If I come to Innsbruck again, I will definitely choose BlackHome.

The lighting in the bathroom is very poor. Very uncomfortable to shave

Room were nice

Issues with curtain not working which caused the room to bright all day. No effort by hotel to help find a solution even after requesting a few times No staff on site is a big issue. The onLy way to contact is via email and that takes a lot of time.

The room is spacious, very clean, internet working perfectly. Easy to get key of the room. Good way of renting a room, like it.

Underground room does not reach mobile phone network. Not easy to understand how to exit from the garage. No phone number to call for help. I went out and open the garage door from outside, then run to pick car and drive out.

Good location, comfortable rooms

despite self check-in there is intrusive and rude staff. check-out at 10.30, but at 9.50 they knocked on the door and warn about it, and also came at 10.10 and at 10.27 just opened our door and were smoking in front of the room. stupid booking of garage (can be only done by online link that hotel sends only of you ask). additional sleeping place was dirty with hair

The apartment was clean and easy to access with the contactless check in.

Easy check in and sound proof rooms! There was a small concert happening outside that we were concerned would be too loud, but inside the room with the windows closed, barely heard a thing!