Penha Longa Resort

Cleanliness, grounds, picturesque

We came with young children, advertised as having a pool for children- there wasn’t. Breakfast not good. The rooms are not sound proof so we were kept up all night. Was no respect for the do not disturb sign and staff could be quite aggressive. For example, they asked for a card on file, I gave them one, they didn’t register it (their mistake). Then when I had charged meals etc to my room, they sent staff to the room, banging on my door, despite the do not disturb, insisting for payment repeatedly despite the fact it was their mistake. Another example, got the room wrong for room service. Kept banging on my door while kids were asleep late at night. Wouldn’t accept that we didn’t order.

The location and woods around

Fantastic hotel! One of the best I've ever stayed. I had my 2 kids, aged 5 and 8 and there was so much for them, from outdoor playground, obstacle courses, to indoor bouncy castle, soft play and two pools. But also it's a luxury hotel with a very sophisticated feel, so it doesn't feel at all like the children's facilities take over. The room had a turn down service as well as a regular make up room service so it was always clean. The breakfast included was phenomenal. Very well staffed and super clean. Polite and friendly staff also. Ice lollies given at the swimming pool as well as humous, vegetables and pineapple drinks and mineral water. We were thoroughly spoiled. We travelled as a family as well as with friends who also had a child. Onyl 30 minutes from Lisbon and 20 minutes from the beaches. Ubers are cheap to get around. I would highly recommend this hotel.

The breakfast was very generous and tasty

The plumbing fixtures are due for a replacement. But the toiletries and linens were great