Cape Town Marriott Hotel Crystal Towers
About this hotel
Nestled in Cape Town, this attractive hotel for $75 per night is a great option for your next trip. Overlooking the Grand Canal in Century City, Cape Town Marriott Hotel Crystal Towers provides direct access to the Canal Walk Shopping Centre. Cape Town is only 15 km away.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Family friendly
Map of Cape Town
Reviews
4.2/5.0
Excellent(1,139 Reviews)
100% verified reviews
8.0
everything. beautiful
Reception desk was disappointing. Six people talking to each other behind the reception desk and nobody looking up to assist. eventually 2 were arguing who should assist me.
9.0
We stayed in the newly renovated 3rd floor rooms which enjoy a new layout but still have a great view. Bed was comfortable and room was very quiet. Breakfast was a little disappointing as the fruit was tasteless but there was plentty of other choices. We had dinner in the on- site restaurant which was good and the Hussar Grill serves fantastic steaks etc. Very convenient to be able to walk to Canal Walk shopping centre. Lovely swimming pool area for suntanning or swimming. Very quick and easy access to the N1 for Cape Town CBD or Paarl or West Coast.
The toilet did not flush correctly. We hope they have sorted this issue out.
9.0
This is my 3rd stay and will come back again.
9.0
The staff and the look and the cleanliness of the property
I didn’t get to spend more time there
10.0
When we walked in, it was like WOW. What a lovely hotel.
Staff was really friendly and well trained
The bed, as per Marriott was big and comfy.
We had a lovely room with a large window, so kept the curtains open to sleep (under the stars).
The buffet breakfast was not that great - but I don't like buffet breakfasts as you don't really get hot food.
6.0
New upgrade to rooms
Constant disturbances from cleaning staff and slow service at breakfast.
10.0
Location, comfort
8.0
The room was great but the ac was faulty and not cooling
It got too hot and uncomfortable
10.0
Great place
7.0
Great location for the nearby conference center. Good restaurant on site. Large, clean room with comfortable bed and very nice view. Nice breakfast with friendly staff.
No slippers in the room. The bar closed too early at 10:30. Air conditioning was quite noisy. The gym and pool were both closed for renovations.
8.0
Awesome breakfast with professional and friendly staff (which we expected having stayed twice before), great selection albeit consider guests shouldn't have to toast their own breads. Occasionally hot beverage service was forgotten and had to be requested again, as such I consider a staff member(s) should be dedicated to hot beverage service at breakfast. The refitted room was great however the toilet seemed to be fitted very low (ideal for a young child but not for aging adults having to crouch so low). Comfy bed but suggest a blanket is included in the room (we had to request one).
Our expectations were mostly met having known what to expect from previous stays. The Towers Restaurant evening menu seemed to be the same as the Deli with just slightly elevated prices and wasn't as exclusive as we'd known it previously to be (pre-COVID). Occasionally replenishment of room resources wasn't done e.g. bottled water and the same number of refreshed towels and had to be requested, but this did not detract from our overal stay. Suggest Booking.com and other travel sites update their hotel info as there was no daily Managers reception, no sauna etc.
9.0
The breakfast was excellent.
Room was also excellent.
Service from the spa was also exceptional.
I fogot my laptop in the safe in the room , | was able to retrieve it without problems.
The room I originally booked was cancelled even after I called that I will be checking in late.
1.0
The attitude of the staff was awful and the receptionist there was no respect at all. They charge us twice for the room. Although , we pay online and they did not refund us. Their policy was not concise every person telling something different from the other their hospitality was awful. We ask for a water one arrival after a long trip, and they disrespect us in a very bad way. I do not recommend it if you want to feel, upset all the time
10.0
Location and cleanliness
That there are no longer bathtubs available
9.0
Breakfast was good bt it was the same menu from Saturday to Monday 🙂
Change the menu on breakfast ..we were eating the same thing from Saturday to Monday and
9.0
Warm and friendly service,nothing was too much.
Must mention Thando at breakfast,always smiling and doing the most,and Ronin at the travel desk who went out of his way to help me get a laptop for an urgent application.Cosy beds and a lovely ambience.
No business center
Breakfast was great however staff are not always well organised,long waits for tea refills and cutlery was not always replaced on time.
4.0
Room, bed
We were not told that the swimming pool was under renovation and could not access it for the duration of our stay, and the gym too was out of use. No compensation offered
5.0
Breakfast was amazing and the staff were very helpful and friendly
My room was not ready when I arrived the cleaning staff were still busy in the room however I was granted access
No hand soap on arrival
No shower gel on arrival
No coffee pods on arrival
1 finger biscuit to share between 2 guests
Floor not cleared of flowers used by previous guests
10.0
It was super 👌
Nothing
10.0
Staff were awesome!
The room was so comfortable and clean.
Loved the bar area and the breakfast. Room service was fantastic and the food was incredible.
10.0
People where amazing and very helpful
Location and quality
7.0
Restaurant Lamb Shank was amazing. Service at Restaurant and bar very good.
The TV and the internet service were not available and I had to move rooms. The manager on duty was friendly and professional, I was annoyed over the inconvenience and disruption to my stay.
8.0
Breakfast was great. A variety of great options. Fresh and delicious
9.0
Variety of breakfast was good, room spacious and modern design
The shower drainage needs attention, the water was draining very slow you were required to close the tap in between to avoid the water to flood
8.0
The most irritating thing about the Marriott was the Spa .I went twice to book an appointment and they informed me that they were full up.
What surprised me is that there were 7 ladies doing nothing. They forgot the golden rule the customer is king.
I went to Sorbet in the mall and they were than obliging
The hotel experience was nice
9.0
Very professional staff and the hotel is clean. It is close to a lot of necessities
Gym is tiny😞
8.0
Good Selection of food.
Very entertaining chef, Mabaso
Cater more for non pork and beef eaters
3.0
Just about everything.
There was a fire in the cooling unit room of the hotel at 4pm on my second night. We had to evacuate down 7 flights of stairs and stood in the cold for over an hour. We were allowed back to the rooms but had no running water or flushing toilets thereafter . There was no breakfast the next day either. And no mention of compensation when I checked out.
FAQs
How much does this hotel cost compared to others in Cape Town?
The average price for a rental in Cape Town is $81 per night. This rental is $6 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Cape Town Marriott Hotel Crystal Towers. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Cape Town Marriott Hotel Crystal Towers. Enjoy the water!
Is Cape Town Marriott Hotel Crystal Towers pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Cape Town Marriott Hotel Crystal Towers?
We found 13 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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