Hotel Las Dunas

Location good

The water for the coffee has to be more hot

The hotel is beautiful.

The driving to get there and the cost.

This hotel is more for families, everything is designed to work for groups who travel with young kids.

We arrived at 9.30am and check-in was at 3pm. I asked if any sort of early check-in was possible, and told I would get a phone call when the room was ready. It was 4pm and I never got the phone call. I later noticed that being a Tuesday the hotel was far from full, so a room was definitely available. It bothered me that they did not even offer for an extra charge just insisting that they would let us know. I also had to ask if it was possible to add breakfast for the day we arrived, and in general did not feel like the staff was very keen to be helpful. No information was given on wifi, activities available etc. I noticed that in general the staff were not very welcoming. In two different occasions in two different parts of the hotel I was asked to move because they were going to clean the floors.

The food, the sun, the actual place

The service was slow and bad. They forgot to place my order twice. The mattress was not comfortable. The AC made a loud noise that woke me up at night :(