Hotel in State of Quintana Roo
4-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
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About this hotel
Comfortable Accommodations
Amenities
Concierge services
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Pets allowed
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Private beach access
Beach access
Garden
Laundry services
Ironing facilities
Safe
Key access
Housekeeping available
Fire extinguisher
Cleaning products
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·May 2026
Front porch
Weg is wat rumoerig
9 / 10Outstanding·Mar 2026
The view from the room is simply the best! The room itself is nice and spacious. I like that everything was clean and simple. The staff is great, the restaurant is very good.
You can snorkel right from the hotel.
We enjoyed our stay very much!
The only problem I encountered was the water pressure in the shower, but I could manage even with long hair.
10 / 10Outstanding·Mar 2026
Location and staff
5 / 10·Aug 2026
Breakfast and food in general was good. They had a good happy hour. Service was good and servers were friendly and helpful. Location was good. The community areas in the lobby, around the pool and yard were fun and made it very easy to meet the other guests and socialize. Nice dive staff and boats . It is a hotel for scuba divers and they do a good job with their clientele. I would not recommend staying there unless you dive.
The entire place inside and out is very run down and in need of maintenance everywhere I looked. Showers on the first floor only had hot water occasionally and the rooms smelled. AC's took a long time to cool the rooms and you had to leave them running full time to stay cool. I was on the fourth floor with no elevator and that was very challenging for me the first few days. The pool needs painted or resurfaced, palm trees need to be trimmed and yard maintained better. Lots of coconuts that can fall on someone. Snorkeling is not very good in front of this hotel and the ladder to get into the ocean is difficult. The pool ladder is a little difficult also. There is no good place to get into the ocean from the shore. Too many rocks and very slippery. They could make an area that would be easier to get into the ocean and that would be a very nice addition. In general, the owner needs to put some much needed maintenance and care into this place. They have a loyal clientele that seems willing to put up with how run down everything is but they were complaining about it. The place has so much potential. It's sad to see it being neglected.
$$$$
7.8Good
(19 Ratings)
"Location and staff"
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