Borgo Dei Conti Resort Relais & Chateaux

Borgo dei Conti is an uppscale country castle property that delivers an impressive tranquil and silent stay but feels not up to the price point. Positives: - location. Very big estate with super tranquil ambiance. Some interesting historical villages in 30-60 min car distance like Panicale, Perugia and Orvieto which have nice restaurants. - property with high security. - very private. - superb historical buildind renovation and very cleaned rooms (although I found a big bug in the bathroom curtains). - amazing bed and sheet confort. - amazing bath amenities. - great efficient AC.

Negatives: - first and foremost the value. At plus 1K a day one would expect free water at the pool, any nice touch at the evening turndown and any complementary activities. Everything falls to this point as at this price level many things just don't feel good enough. The breakfast for instance feels poor. Ok the property only has 40 rooms and limited guests but they could offer more a la carte options (and not paying extra options) and more space to spread the food buffet. - There is a need to more attention to details in common areas. There is no music, no ambiance anywhere, just pure silence. A piano or any other instrument could do wonders in the courtyard or bar areas... Spa facilities could benefit from natural aromas or natural oil diffusors, some kind of ambient sound, more attention to the snacks available since there were moldy nuts (and more variety for instance the typical sliced dry banana) and way more design elements. The temperature was also cold there. In the end only the outdoor heated pool was enjoyable... Also a strange point is that there is no proper shower (nor bath products) at the spa.. I think with little efforts it's possible to rethink and hugely improve the spa facilities experience. - main pool was nice although at the first day there were a lot of water mosquitoes in a corner. We even notice that to the lifeguard who just said "it's ok, it is no problem", and does nothing... I don't think I need to explain how wrong this situation was.. anyway, next day somebody finally remove the bugs from the pool water.  Again I would highlight that at this price point it is typical to have some kind of courtesy at the pool. Staff just felt bored and unmotivated. - osteria restaurant near the pool could also be so much more styled and confortable. - the gym. I was speechless when I saw it was a hot tiny glass room with half dozen machines. For the property size I don't think it's acceptable.

La atención, los espacios, los detalles, la comida, la calma, la amplitud, la belleza. Todo es 10/10 aquí. Estuvimos una semana y nos sentimos los reyes que somos, el spa, las zonas húmedas, los senderos, cada uno de los integrantes del equipo. Sencillamente espectacular. Nunca antes pensamos ir a Perugia y ahora que lo vivimos, lo amamos con todo nuestro corazón y recomendamos a todo el que quiera vivir una experiencia única y de lujo consciente ir. Gracias gracias gracias a Borgo Dei Conti y a todo su equipo.

Love the decor. Staff were lovely but could speak more English.

Better service by the pool or QR code. Both enough staff to service restaurant and pool. Poor staff were over worked and doing their best but more staff to service the 40 rooms is required. Better clothing for staff to facilitate the hot weather. Eg shorts as they are working hard and need air. Fans in restaurant area is required. Room was delayed for cleaning 1/4 nights. More authentic Italian food should be served in the restaurant rather than trying too hard. Provide local Italian dishes as that is what we come for! One key for a room is provided only! We didn’t know there were two pools until day 3! Initial walk thru needs work.

beautiful place, well appointed, feels likes it’s owned by private equity

lovely staff but under lots of pressure so the basics were lacking. can give examples if they want. service was 2* or below. persistent errors. not great in a 5* property