Alpin Natur Hotel Brückele

Very convenient for accessing Prato Piazza and Lago di Braies. Beautiful setting. Food was good. We had two rooms: one was very nice with a great view, the other wasn’t as comfortable and the window opened onto a common area.

Pillow in one room was very flat.

+ Lobby und die Bar waren sehr schön + Parkplätze direkt vor dem Hotel + gutes Wlan + das Halbpension Abendessen war wirklich top. Es gab sehr leckeres Essen und man bekam auch reichlich. Wir haben sogar die Portionen verkleinern lassen. + Frühstück ebenfalls in Ordnung

- Fotos sind nicht ehrlich. Ich war enttäuscht, weil sich das Hotel so viel "schöner" zeigt. Schlussendlich ist es aber eher lieblos und ungepflegt. Für das ist der Preis zu hoch. - Wir hatten das Fenster gegen eine Terrasse die gesperrt wurde (mit zwei gekreuzten Besen). Die Terrasse war sehr ungepflegt und das war dann direkt unsere Aussicht. - Kommunikation vor dem Check-in war eher schwierig, da die Person weder ein verständliches Englisch noch Deutsch konnte. Ich verstand die Antworten gar nicht und habe mehrmals nachgefragt. Man könnte hier einfach ein Übersetzungsprogramm beiziehen, um kompetenter zu wirken. Vor Ort war dann ein junger Mann an der Reception der perfektes Deutsch sprach, wahrscheinlich auch noch andere sprachen wie Englisch.

Beautiful location, reception and dining areas very well decorated. Staff were extremely friendly and made my stay!

Room was old and worn down, shower head sprayed in all directions, blanket was dirty, floor was dirty window led to indoors. Only one soft pillow provided.

Great location for the nearby lakes and snow walks during winter when we stayed, but thats about it. Breakfast buffet the next morning was fine, with basics to get you started. Free parking decent with plenty of space. Wifi was alright overall. Hotel didn't seemed sold out on our night, so it was quite peaceful with only a handful of other guests. Dinner at the restaurant was alright though I wouldn't say it's anything special (bit tasteless but huge portions).

The room we were in needs a bit of attention, for example the bathroom was clean but since it was so old it was quite yellow and no decent bright white light to actually see yourself. We had one of the older double rooms with a 'view' - which was actually the smallest roof style window with a view of the mountain on the other side. If you are short, you won't see anything except if you stand on a chair leaning up and out, so not sure it counts as a room with a view. When at the bar, don't order the mulled wine - not sure what they did to it. We think it was just a simple liquor added with hot water, but it was so strong that we didn't finish. As an extra mention to the breakfast, we didn't know as we never saw a staff member until we were finished 20-30mins later, but apparently you could order something warm from the kitchen. So this would have been better if explained when we arrived at the breakfast area or at least have something on the tables explaining this. Lastly, but maybe most importantly, the reception area seemed to have everyones ID/passports kept just behind the desk where the room keys are kept, in full show of everyone, as a deposit. However the desk was often with no staff, so anyone could have come and taken your ID/passport from the area. From our understanding its actually illegal for them to hold this as a deposit, and we personally did NOT allow them to keep ours there overnight. Overall expected better. For such a beautiful location in the mountains, this place has the potential.