Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Balcony/Terrace, Garden and more
Location
Reviews
1 / 10
Avoid at all costs. Certainly not 5*. Pictures do not represent the real state of the accommodation.
There was nothing to like.
Avoid this property.
The photos are extremely misleading and do not reflect the actual condition of the apartment.
We arrived to find a property that was dirty, grubby and completely unhygienic. The floors were filthy, there was hair throughout the apartment, including pubic hair in the bathrooms, the drawers and walls were dirty, and surfaces were covered in grime. We couldn't even walk around barefoot and felt uncomfortable touching anything.
The WiFi also did not work despite following the instructions and repeatedly trying to reset it.
The property was so unacceptable that we checked out early and paid for alternative accommodation ourselves rather than spend another two nights there.
What has been even more disappointing is the complete lack of customer service. We raised our concerns immediately, sent numerous messages and emails, provided photographic evidence, and repeatedly asked for updates. Instead of resolving the issue, we were met with delays, excuses that the matter was "being investigated", and are now being completely ignored. We have been left out of pocket for both this booking and replacement accommodation. Booking.com was not even able to get feedback from the property owner - I have shared concerns that this listing should not be on this platform.
If you're considering booking based on the photos, don't make the same mistake we did. The condition of the property bore no resemblance to what was advertised, and when things went wrong, the host offered no meaningful support or resolution. I would not recommend this property to anyone.
7 / 10
Great location and plenty of space
The location was excellent and the space was very good for a family
There was a lack of cutlery and crockery, having made contact with the staff this was sorted swiftly.
The property could do with a few more decorations and a bit of TLC to freshen it up, but the property did what is said on the box.
Overall we were happy with our stay there, I had no trouble getting in touch with staff as had been mentioned in other reviews and getting a spot to park was easy.
10 / 10
Great experience
The location was perfect, right next to the walking bridge with easy access to friar's walk(5 mins away) and the bus station.
Nice walk way all around. Comfortable stay. The hosts took care of the minor requests promptly
Getting up 3 floors without an elevator with the luggage in hand. The property is best suited if you are not packing too much luggage. Not suitable for seniors or people traveling heavy.
1 / 10
Horrible flat to stay waste of money
Flat floor was not cleaned, complained on shower cubical water clog nothing was done, wifi doesn't work even complained nothing given same password nothing was done, back door broken hard to open and close, and this emergency service number and voice mail also don't work.
The location was excellent and the space was very good for a family
There was a lack of cutlery and crockery, having made contact with the staff this was sorted swiftly.
The property could do with a few more decorations and a bit of TLC to freshen it up, but the property did what is said on the box.
Overall we were happy with our stay there, I had no trouble getting in touch with staff as had been mentioned in other reviews and getting a spot to park was easy.
10 / 10Outstanding·Sep 2025
The location was perfect, right next to the walking bridge with easy access to friar's walk(5 mins away) and the bus station.
Nice walk way all around. Comfortable stay. The hosts took care of the minor requests promptly
Getting up 3 floors without an elevator with the luggage in hand. The property is best suited if you are not packing too much luggage. Not suitable for seniors or people traveling heavy.
8 / 10Excellent·Jan 2025
The comfy beds n balcony also the room itself was good
The fan extractor hood did not work so cooking was not an easy option
Parking is not specified as an available amenity at Raphael Heights. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Raphael Heights pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Raphael Heights?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and balcony/terrace.
"The location was perfect, right next to the walking bridge with easy access to friar's walk(5 mins away) and the bus station.
Nice walk way all around. Comfortable stay. The hosts took care of the m..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Balcony/Terrace, Garden and more
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Garden
Accessible Parking
Housekeeping available
Map of Newport
Ratings and reviews
8 / 10
Excellent(44 Ratings)
100% verified reviews
7 / 10Good·Jan 2026
The location was excellent and the space was very good for a family
There was a lack of cutlery and crockery, having made contact with the staff this was sorted swiftly.
The property could do with a few more decorations and a bit of TLC to freshen it up, but the property did what is said on the box.
Overall we were happy with our stay there, I had no trouble getting in touch with staff as had been mentioned in other reviews and getting a spot to park was easy.
10 / 10Outstanding·Sep 2025
The location was perfect, right next to the walking bridge with easy access to friar's walk(5 mins away) and the bus station.
Nice walk way all around. Comfortable stay. The hosts took care of the minor requests promptly
Getting up 3 floors without an elevator with the luggage in hand. The property is best suited if you are not packing too much luggage. Not suitable for seniors or people traveling heavy.
8 / 10Excellent·Jan 2025
The comfy beds n balcony also the room itself was good
The fan extractor hood did not work so cooking was not an easy option
6 / 10Average·Aug 2025
Broken / dirty
The druggies all outside on the Newport canal
$$$$
Top rated by guests
8Excellent
(44 Ratings)
"The location was perfect, right next to the walking bridge with easy access to friar's walk(5 mins away) and the bus station.
Nice walk way all around. Comfortable stay. The hosts took care of the m..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Balcony/Terrace, Garden and more
Map of Newport
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Garden
Accessible Parking
Housekeeping available
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Raphael Heights. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Raphael Heights pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Raphael Heights?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and balcony/terrace.
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